Important announcement

We will be carrying out essential maintenance on our payment system on Thursday, 21 May. During this time, telephone payments and counter payments (Chip and Pin) at our Community Hubs will be unavailable.

Customers can still pay for services and bills online or via our 24-hour Touchtone payment service on 0300 123 4524.

See below for HR & Payroll Policies, Procedures, Toolkits and FAQs.

For education related procedures, please visit the Education Procedure Manuals section.

Policies and Procedures