1. The purpose of this technical note is to advise Members on the performance of the Mavis Valley Household Waste Recycling Centre Booking System. This follows a request at the PNCA Committee on 26 January 2023 for information in regard to non-attendance booking requests.
2. The booking system was introduced at the facility on Monday 16 August 2021, requiring residents to pre-book before visiting the site. Booking requests can be made both online or via the Customer Contract Centre, with 12 slots available every 15 minutes, and slots being available 2 weeks in advance.
3. The Service has the back-office ability to monitor all bookings, including nonattendance. The performance between the months of April to September 2023 is shown in the table below.
|
Month |
No of Bookings |
Attendance |
% |
Non-Attendance |
% |
|---|---|---|---|---|---|
|
April |
11818 |
10529 |
89% |
1289 |
11% |
|
May |
12401 |
10976 |
91% |
1065 |
9% |
|
June |
11082 |
10449 |
94% |
633 |
6% |
|
July |
12055 |
11297 |
94% |
758 |
6% |
|
August |
11857 |
11339 |
96% |
518 |
4% |
|
September |
10580 |
10201 |
96% |
379 |
4% |
|
Monthly Average |
11632 |
10799 |
93% |
774 |
7% |
4. We are beginning to note a reduction in nonattendance. This could be a result of residents becoming more familiar with the system. Residents acknowledging that there is no requirement to book 1-2 weeks in advance, as it is rare that there are no available slots within a 24-hour window.
5. The booking system was introduced as a solution to manage the risks associated with traffic flow and congestion, and to improve the overall customer experience by reducing visitor waiting times. The system has been well received by members of the public, with positive feedback received on site. In addition, the system has allowed the Service to gather informative data to assist with daily operational management