Heating/plumbing
- Gas leaks - gas emergency freephone number 0800 111 999
- Flue gases
- Fumes from solid fuel fire
- The delivery of alternative source of heating
- No heating or alternative
- To commission central heating for a new tenant
- Blocked toilet (if it is the only wc in the house)
- Blocked drain where sewage rising
- Leak from central heating pipes, boiler or tanks
- Taps broken (i.e. water still running or taps unable to be turned off)
- Leaks from wc, sink, wash-hand basin, waste pipes or radiators
- WC not flushing (if it is the only wc in the house)
- Blocked sink, wash-hand basin or bath (may be a tenant recharge)
- No cold water (ie not from main supply in kitchen)
- No hot water
- No water from shower (if NO other bathing facilities)
- Shower fault (if NO other bathing facilities)
- Water ingress through ceiling and/or lights
- Insecure gutters and down pipes which are likely to fall
Electrical
- No power anywhere
- No power from sockets
- Bare wires or sparking
- No kitchen or bathroom light
- Close lighting (if out completely)
- Unsafe light fitting
- Unsafe electrical fitting
Joinery
- Insecure window
- Broken window (there is a charge for this service if a Police Incident number is not given)
- External door not lock fast/secure
- Tenant locked out, lost keys or keys stolen (there is a charge for this service if a Police Incident number is not given)
- Unsafe timber flooring or stair treads
- Unsafe ceilings (where health and safety is an issue)
- Boarding up and securing property
Builder work
- Roof tiles/slates hanging over the edge
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Heating/Plumbing
- Overflow running from loft or wc (sign of fault or repair is required)
- Uplift of alternative heating after repair is completed and central heating is working
- Airlock in pipes
- Handle broken off cistern
- Blocked toilet (if more than one wc in the house)
- WC not flushing (if more than one in the house)
- Clear partial blockage at sink, wash-hand basin or bath (this may be a tenant recharge)
- Repair silicone seal around bath where the shower is in use
- Leak from external soil/waste pipe
Electrical
- Door entry system fault (e.g. faulty handset or buzzer)
- Replace or repair individual light in a close (i.e. where other lights are working)
- Outside light not working (for senior citizen or disabled person)
- Install new smoke alarm
- Faulty extractor fan
- Renew pendant/lamp holder (if no other place to plug in lamp)
Joinery
- Reglaze windows
- Lockup security issues
- Insecure handrail/banister
- Remove or replace dangerous fencing
Builder work
- Missing inspection covers or grating
- Defective roof cover (i.e. loose or causing water ingress)
- Unsafe paths/steps
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Heating/Plumbing
- Gas fire fault, where central heating is in place and working
- Noisy boiler
- Secure loose wash-hand basin
- Resecure wc
- Resecure sink
- Resecure loose taps
- Low water pressure
- Renew tap washers
- Shower fault (where bath is present)
- Replace sanitary ware
- Replace tanks/cylinders due to condition
- Faulty central heating timer
- Leaking gutters or down pipes
- Single radiator/storage heater (outwith living room)
Electrical
- Individual electric socket not working
- Renew pendant/lamp holder (if lamp is in use)
Joinery
- Insecure structure (e.g. door (bottom hinge), worktop or base unit)
- Ease and adjust sticking windows and doors
- Replace locks (where door is lock fast)
- Broken floorboards (where Health & Safety is not an issue)
- Faulty handle at lockup door
- Internal door to bathroom not closing
- Adjust or install weather bar to a timber door to prevent water penetration
- Sealing around windows and doors
- Lockup repairs (unless a security risk)
- Replace kitchen unit or worktop
- Timber infestation
- Replace ceilings (where Health & Safety is not an issue)
Builder work
- Chimney-head reinstatement or removal
- Replace roof tiles
- Plasterwork preventing decoration
- Slabbing, steps, pathways etc. where safety is not involved
- Renew clothes poles
- External drainage works
- Roughcasting
- General builder work
- Routine plasterwork
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