East Dunbartonshire Performs
The Council manages performance through Our Strategic Planning and Performance Framework which seeks to ensure that we have a firm set of strategic priorities and a clear framework for the delivery of these priorities. It also ensures everything we do aligns to the Local Outcomes Improvement Plan (LOIP) which is the primary strategic plan for all the Community Planning Partners in East Dunbartonshire.
Performance management is about how we plan and manage improvements to our services. In simple terms, performance management enables decision makers, both elected members and officers, to take necessary action based on facts about our performance.
The Council is committed to continuously improving the performance of our services and being open and transparent about how well we are doing. Our aim is to be a sustainable, thriving and achieving organisation which provides high-quality services for our local people and their communities.
By looking at the sections below, you can find out if we are meeting our targets, achieving national outcomes, what our improvement plans are and whether performance has improved since last year.
On this page you will find information on:
- Local Outcomes Improvement Plan 2017-2027
- East Dunbartonshire Forward in Partnership
- Service Level Business Improvement Planning (BIPs)
- Annual Performance Report
- How Good is Our Service? Performance Reporting
- Performance Indicators
- Local Government Benchmarking Frame work
- Best Value Reports
- Focus on Performance: Case studies
- Customer Service
- Complaints Analysis
Local Outcomes Improvement Plan 2017-2027
The 'Local Outcomes Improvement Plan' is the primary strategic plan for all the Community Planning Partners in East Dunbartonshire. It describes why and how we will work together to organise and provide services that tackle inequalities. It includes a set of 10 year goals on matters like employment and health.
East Dunbartonshire Forward in Partnership
Our East Dunbartonshire Forward in Partnership approach to strategic planning articulates the high level priorities across all service areas, these priorities have been informed from the Local Outcomes Improvement Plan (LOIP) and through engagement with our communities
Service Level Business Improvement Planning (BIPs)
Business Improvement Plans (BIPS) are rolling strategic plans which set out the priorities of each Strategic Group and outline how Executive Officers intend to measure performance against these priorities. All priorities must demonstrate links to the LOIP as well as our high level corporate priorities. The BIP also outlines the financial goals for each Strategic Group and how they intend to work with local communities to inform service delivery.
As well as providing a narrative on progress and setting out the strategic priorities the BIPS also outline action plans and performance indicators which will be used to report progress on Business Improvement Plans.
The Business Improvement Plans for each Council Service area, can be downloaded below.
Annual Performance Report
The Council’s annual Public Performance Report provides a high level overview of performance across all Council services and aligns our performance to the six local priority outcomes and guiding principles of our Local Outcomes Improvement Plan. The report also highlights a number of case studies across service areas as well as change over time comparisons of all of our key performance indicators.
How Good is Our Service? Performance Reporting
Reporting on the progress made against the Business Improvement Plans (BIPS) uses the How Good Is Our Service (HGIOS) self-evaluation model. Progress against service priorities is reported on a regular basis, including updates on the key performance indicators used to measure our performance. The latest reports can be found below.
- May 2022
- June 2022
- July 2022
- August 2022
- September 2022
- October 2022
- November 2022
- December 2022
- January 2023
- February 2023
- March 2023
- April 2023
The Council Has a suite of just over 100 Performance Indicators we use to measure our performance against our agreed priorities. These performance indicators are reported on a quarterly basis. Indicators have been given a Red, Amber or Green status relative to how they have performed against targets agreed in the Business Improvement Plans.
- Assets and Facilities
- Customer and Business Services
- East Dunbartonshire Leisure and Culture Trust
- Finance and Audit
- Health and Social Care Partnership
- Land Planning and Development
- Legal and Democratic Services
- Neighbourhood Services
- Organisational Transformation
- Place and Community Planning
- Roads and Environment
Local Government Benchmarking Frame work
Councils are required to report on performance information using the Local Government Benchmarking Framework (LGBF) each year and this is reported on the MylocalCouncil [opens in a new window] website.
This information enables you to assess and compare how we are performing against other councils across a range of service areas covering: children's services; corporate services; social work services; cultural and leisure services; environmental services; housing services; corporate assets and economic development.
You can also read the latest annual benchmarking report based on the most recent publication of the LGBF data which provides further detail of how East Dunbartonshire compares against other Council Areas in key benchmarking indicators.
Best Value Reports
The Best Value Audit of East Dunbartonshire Council has concluded. The findings are contained within the published version of the Best Value Assurance Report.
This Report is available on the Audit Scotland [opens in a new window] website.
Focus on Performance: Case studies
In addition to our How Good is Our Service reporting, as part of our commitment to reporting on outcomes we include a monthly case study on a service area highlighting the impact of our performance on service users.
Read our monthly Case Studies.
As part of the Council’s Click, Call, Come in approach to customer service delivery, the Customer Service team aims to answer customer enquiries at first point of contact, regardless of which channel the customer prefers to use. The annual customer services report provides details of the approach taken and performance in each of these areas.
The Council is committed to analysis of complaints to drive forward improvement and reporting on the number of complaints received, the number that are upheld, how they are responded to and how service performance can improve as a result of a complaint. Visit the most recent complaints reports.