East Dunbartonshire Performance

East Dunbartonshire Performs

The Council manages performance through Our Strategic Planning and Performance Framework which seeks to ensure that we have a firm set of strategic priorities and a clear framework for the delivery of these priorities.  It also ensures everything we do aligns to the Local Outcomes Improvement Plan (LOIP) which is the primary strategic plan for all the Community Planning Partners in East Dunbartonshire. 

Performance management is about how we plan and manage improvements to our services. In simple terms, performance management enables decision makers, both elected members and officers, to take necessary action based on facts about our performance.

The Council is committed to continuously improving the performance of our services and being open and transparent about how well we are doing.  Our aim is to be a sustainable, thriving and achieving organisation which provides high-quality services for our local people and their communities.

By looking at the sections below, you can find out if we are meeting our targets, achieving national outcomes, what our improvement plans are and whether performance has improved since last year.

Local Outcomes Improvement Plan 2017-2027

The 'Local Outcomes Improvement Plan' is the primary strategic plan for all the Community Planning Partners in East Dunbartonshire.  It describes why and how we will work together to organise and provide services that tackle inequalities.  It includes a set of 10 year goals on matters like employment and health.

The latest update on progress made against this plan can be found here.

East Dunbartonshire Forward in Partnership

Our East Dunbartonshire Forward in Partnership approach to strategic planning articulates the high level priorities across all service areas, these priorities have been informed from the Local Outcomes Improvement Plan (LOIP) and through engagement with our communities

Service Level Business Improvement Planning (BIPs)

Business Improvement Plans (BIPS) are rolling strategic plans which set out the priorities of each Strategic Group and outline how Executive Officers intend to measure performance against these priorities. All priorities must demonstrate links to the LOIP as well as our high level corporate priorities. The BIP also outlines the financial goals for each Strategic Group and how they intend to work with local communities to inform service delivery.

As well as providing a narrative on progress and setting out the strategic priorities the BIPS also outline action plans and performance indicators which will be used to report progress on Business Improvement Plans.

The Business Improvement Plans for each Council Service area, which are refreshed annually, can be found here.

Annual Performance Report

The Council’s annual Public Performance Report provides a high level overview of performance across all Council services and  aligns our performance to the six local priority outcomes and guiding principles of our LOIP. The report also highlights a number of case studies across service areas as well as change over time comparisons of all of our key performance indicators.  The report can be found here.

How Good is Our Service? Performance Reporting

Reporting on the progress made against the Business Improvement Plans (BIPS) uses the How Good Is Our Service (HGIOS) self-evaluation model. Progress against service priorities is reported on a regular basis, including updates on the key performance indicators used to measure our performance. The latest reports can be found below.

Performance Indicators

The Council Has a suite of just over 100 Performance Indicators we use to measure our performance against our agreed priorities. These performance indicators are reported on a quarterly basis. Indicators have been given a Red, Amber or Green status relative to how they have performed against targets agreed in the Business Improvement Plans.

Local Government Benchmarking Framework

Councils are required to report on performance information using the Local Government Benchmarking Framework (LGBF) each year and this is reported on the MylocalCouncil website.

This information enables you to assess and compare how we are performing against other councils across a range of service areas covering: children's services; corporate services; social work services; cultural and leisure services; environmental services; housing services; corporate assets and economic development.

You can also read the latest annual benchmarking report based on the most recent publication of the LGBF data which provides further detail of how East Dunbartonshire compares against other Council Areas in key benchmarking indicators.

Best Value Reports

The Best Value Audit of East Dunbartonshire Council has concluded. The findings are contained within the published version of the Best Value Assurance Report.

This Report is available on the Audit Scotland website.

Focus on Performance: Case studies

Customer Service

As part of the Council’s Click, Call, Come in approach to customer service delivery, the Customer Service team aims to answer customer enquiries at first point of contact, regardless of which channel the customer prefers to use. The annual customer services report which is available here follows provides details of the approach taken and performance in each of these areas.

Complaints

The Council is committed to analysis of complaints to drive forward improvement and reporting on the number of complaints received, the number that are upheld, how they are responded to and how service performance can improve as a result of a complaint.  The most recent complaints reports can be found here.