Digital Champion

Information guide diagram:  Supporting, qualities and requirementsIntroduction

Thank you for expressing an interest in becoming a Council Digital Champion.

Our Digital Champion programme has been created to provide a support network for employees in using new digital technology.

We are looking for individuals, initially corporate users (those who use a laptop or desktop computer) to become an integral part of our Digital Champion Programme. You will help promote new ways of working and support new digital projects and systems in the Council such as Microsoft 365, new housing management system and new customer service systems, as they are rolled out across our services.

This is an exciting opportunity to build your digital skills, gain early access to new systems and help the project team by anticipating any issues before new systems are released.

We are looking for individuals who:

  • are enthusiastic, friendly & approachable
  • have a good level of digital skills
  • are willing to try out new technology
  • are good listeners, patient and can explain things in simple terms
  • are passionate about the impact digital skills can have

If you think this is something you would be interested in please read on!

Ann Davie,
Depute Chief Executive

What will a Digital Champion do?

As a Digital Champion, you will play a key part in supporting digital skills development. It is anticipated that you would be involved in:

  • promoting the benefits of digital technology
  • answering quick questions from colleagues
  • feeding back common queries to the Business & Digital Change Team
  • completing regular training to keep skills relevant
  • attending regular meetings & providing feedback
  • familiarising self with new digital technologies
  • knowing when to refer technical issues to ICT

You will be invited to attend four meetings per year with your fellow Digital Champions. This will not only keep you up to speed on what is going on but also give you an opportunity to catch up and you may well pick up a thing or two to help you in your role and to support your colleagues.

You may also be asked to be involved with testing new releases of software such as Microsoft Outlook and SharePoint, or effective collaboration using Teams and One Drive. Don’t worry if you don’t yet know what these are, we will introduce you to all of these as part of the Digital Champions programme.

What’s in it for me?

Skills Development

As a Digital Champion you will have the opportunity to further develop your own digital skills and become a super user of a wide range of digital systems and apps.

Make a Difference

As a Digital Champion you will develop your people skills as you help and support people in your team(s) to get the best out of the new systems and apps they are using.

Wider Experience

As a member of the Digital Champion programme you will have the opportunity to work alongside new colleagues from other service areas across the Council in a new team, gaining insight to other services and invaluable experience in the delivery of our digital development programme.

Career Progression

Volunteering as a Digital Champion and the skills and experience you develop in this additional role, including supporting others, can help boost your CV and potentially open up new career progression opportunities.

The Digital Champions Journey

Digital journey diagram:  Application, induction, training and on-going support

The Digital Champions Network

We have created an online portal, M365 Adoption Hub, which will provide you with access to self-study e-learning courses, as well as guides, resources and a forum to support you in your Digital Champion role.Within the M365 Adoption Hub you can learn and build up your skills and confidence at your own pace. Some learning modules also offer a virtual learning lab environment where you can interactively use M365.

The M365 Adoption Hub will allow you to work through different courses at your own pace. For every course you complete, you will be rewarded with a digital badge and certificate, so you can track and showcase your progress.

We will sign post you to a wide range of training and support materials and you will be taken through these resources as part of your induction to the Digital Champions programme.

Support for our Digital Champions

A Digital Champion Lead from the Business & Digital Change Team will co-ordinate the Digital Champion programme and will be on hand to answer any questions you may have.

You will also receive induction to the programme and training and other materials to support your learning and you will join a dedicated network of Digital Champions

 Ways you will be supported diagram: Virtual workshops, face to face, shared space in  new environment, signposting  to new information, employee zone faq's, Coordinator and team

How do I apply?

If you feel the Digital Champion role is for you then we would love to hear from you. Please speak to your line manager to agree that this role is something they will support you in and then complete the note of interest form using the link below, by

Wednesday 21 December. Note of interest

If you would like to see some of the new technology you will be supporting in advance, here is a video link that gives you a brief overview of Microsoft 365:

What Is Microsoft 365?

We have also published Frequently Asked Questions (FAQ) to provide more information in the Smart Working section of the Employee Zone.