Our social media channels aim to keep you up to date with emergency situations, service updates, provide information from our partners and ensure you are informed on what is happening across East Dunbartonshire.
You can find us on:
- YouTube
Social media is an important way for us to communicate with you - and for you to communicate with us!
We want to help in any way we can and ensure our channels are safe spaces that allow healthy and open discussion.
Our house rules help to keep our social channels useful for everyone.
What we’ll do:
- We’ll always try to read every message and query. We will direct you to the information if it is already available and if not, we will try and find the answer for you. This can sometimes take time so please be patient with us.
- We only monitor and reply to social media comments and messages during office hours (9am – 5pm Monday to Friday) If our availability changes, for example during a Bank Holiday or Christmas, we’ll let you know. The Council has alternative methods for you to contact us during these times.
- We’ll always remain politically neutral and must monitor our channels in this way.
- We reserve the right to block anyone that is repeatedly engaging with us using language or content we’ve stated below as being unacceptable. We may also report individuals who are abusive to the social media platform. As a last resort we may need to report messages to the police.
What we’d like you to do:
- All users must comply with the social media platform's Terms of Use.
- Be polite. We know there are times things don’t go to plan and you find this unacceptable. But please remember we’re human and we want to help.
- Keep it clean. You can send us complaints, but we won’t tolerate swearing, threats or abuse. We won’t respond to those sorts of comments and messages, and we reserve the right to remove them. We’ll also remove:
- Anything defamatory, libellous or misleading
- spam
- promotional material including links to external sites
- anything that breaches data law, copyright, and intellectual property rights.
- Be kind. We won’t allow our page to be a forum for hate speech or conspiracy theories which could be damaging to our communities. Again, we’ll remove these posts.
- Don’t over-share. Be careful you don’t post sensitive information and instead send us a private message.
Thank you for following our house rules.