Flooding Advice and Support

If you have been affected by a flood event, please ensure that you complete the flooding/drainage form below. This enables the Council to improve services in response to flooding.

You can call our Customer Service team on 0300 123 4510 - Monday to Friday, from 9am to 5pm. Out of hours, calls will be answered by the Council's Emergency Response Centre. Alternatively you can email customer services.

The Scottish Flood Forum (SFF) is a charitable organisation which provides support and represents people affected by – or at risk of flooding. Please visit SSF website(link is external) for information and the services they may be available to offer.

You can find up to date information on flooding including forecasts by visiting The Scottish Flood Forecast.

Flood Re is the National scheme designed to help provide better access to affordable home insurance for those in high flood-risk areas across the UK. It represents a long-term, sustainable approach to providing home insurance for those at flood risk.

Can Flood Re help me?

Flood Re works in the background, helping the insurance industry offer more affordable insurance to everyone with eligible properties that may be at risk of flooding.

What do I need to do?

1. Talk to your insurer and ask them if your home is eligible for the Flood Re Scheme (details of our eligibility are set out on our website).
2. Be prepared to shop around .It is important that people at high flood-risk in your area shop around for the best insurance policy. A list of participating insurers is available by visiting Flood Re website(link is external)
3. Remember, finding the right advice and products is important

Do I make my claims through Flood Re?

No. You will continue to buy insurance and make claims through your insurer in the same way as you do now.

What can I do to prevent flooding?

Find out more about flood risk levels in your area and how to minimise the impact on your property, visit the Government website.

How does Flood Re work?

We work behind the scenes, taking on the high flood risk elements of your home insurance. It works like this:

• We collect an annual tax from home insurers who will contribute £180m to a fund each year that we manage centrally.
• Your insurer passes on any high flood risk part of your policy to us, so you don’t have to do a thing. 
• We then take responsibility for the flood risk part of your policy and if you make a valid claim on your insurance we’ll reimburse the insurer from the central Flood Re fund.

With this support from us, insurers should be able to provide affordable insurance, even on those homes which are most at risk as they no longer have to pay the cost of the flood claim. Over time, we estimate Flood Re will benefit over 350,000 households by providing access to those more affordable policies.

Further information visit the Flood Re website. If you require obtaining more information contact the following email publicaffairs@floodre.co.uk.