Important announcement

STORM BOELO - The Met Office’s Yellow Weather warning for strong winds has been upgraded to Amber from 9pm on Saturday (24 October) and is due to last until 9pm on Sunday 25 October. Over the coming days and hours Council teams will be responding to any incidents that may occur as a result of the storm including flooding and fallen trees.

You can report flooding or fallen trees to us online.

However, you can let us know about emergency incidents such as a fallen tree blocking a road by calling 0300 123 4510. 

Who decides what water and waste water charges are?

Scottish Water set water and sewerage charges. We collect these charges on behalf of Scottish Water. For further details, please contact Scottish Water. 

Discounts and exemptions on waste and water charges

There are some scenarios where a property is exempt from Council Tax as the property is wholly occupied by students or is unoccupied and unfurnished. An exemption from paying water and waste charges also applies in these scenarios.

Water and waste charges are discounted if a Council Tax Bill is subject to a status discount e.g. care worker, student, apprentice.

There is no discount on water and waste charges if the property is subject to an empty property discount. 

See more information on our Discounts and Reduction page.