Important announcement

Temporary Disruption to Housing Services 

Due to a scheduled system upgrade, some housing services may be limited or unavailable between Friday 15 August and Tuesday 19 August 2025.

We apologise for any inconvenience and appreciate your patience during this time. 

Who decides what water and waste water charges are?

Scottish Water set water and sewerage charges. We collect these charges on behalf of Scottish Water. For further details, please contact Scottish Water

Discounts and exemptions on waste and water charges

There are some scenarios where a property is exempt from Council Tax as the property is wholly occupied by students or is unoccupied and unfurnished. An exemption from paying water and waste charges also applies in these scenarios.

Water and waste charges are discounted if a Council Tax Bill is subject to a status discount e.g. care worker, student, apprentice.

There is no discount on water and waste charges if the property is subject to an empty property discount. 

See more information on our Discounts and Reduction page.