The Building (Scotland) Act 2003 puts responsibility on local authorities to make sure performance monitoring and reporting are carried out appropriately. This is done in the form of an annual Balanced Scorecard submission to the Building Standards Division of the Scottish Government.
The scorecard is a performance management tool which makes sure a ‘Best Value’ approach is followed and that service performance is measured in relation to five areas:
- public interest
- private customer
- internal business
- continuous improvement
Each perspective contains a number of actions determined by the verifier which will contribute to service improvement and will seek to ensure ‘best value’ service delivery to the public.