As part of ongoing improvements to our ICT support system - Fresh Service - a new way of logging website updates is now in place.
From now, if you want to make any changes to the Council, EDLC, HSCP or individual school websites, a specific form is available. This will allow the Communications and Engagement team to complete the request. HSCP employees with NHS emails can continue to email webmaster@eastdunbarton.gov.uk with their requests.
The new process is outlined below:
- Find the link to Fresh Service by clicking the icon in your EDC Apps folder for Helpdesk - ICT Self Service Portal
- Click “sign in with SSO” (Corporate Users) or input your log in details (Education Users)
- To create a ticket in order for website updates to be carried out, click on Request a Service, then Request for Website update.
You will then be able to fill in the form which will auto populate with your details. You should complete all sections and include a fuller description outlining your request. If you are uploading documents, please make sure they are accessible.
You can select your line manager/appropriate authoriser from the drop-down menu. A confirmation email will be sent to you, the Requester, advising of the change and the ticket number. The Authoriser will get an email alert to approve the change.
Your request must be approved by the authoriser in order for the work to be carried out and so the ticket can be closed off in the system.
If you have any questions regarding website updates, please email webmaster@eastdunbarton.gov.uk
Thank you,
Angela Fegan
Executive Officer Customer Services & Organisational Development
