As part of our wider digital transformation programme, we will launch our new Council website and replacement Customer Relationship Management (CRM) system on Thursday 31 October.
Our new website will help to achieve the Council’s overarching aim of improving the online customer experience.
A microsite for HSCP and a new site for EDLC are also part of this project. The EDLC website was launched in March 2024 while HSCP will launch in tandem with the Council’s.
Our new Council website is designed to be citizen-centric. The project consisted of desk research, internal stakeholder workshops, resident (user) testing and Accessibility testing.
All of this allowed the website developers and project team to create a new site structure aimed at ensuring that users can find what they are looking for more quickly and easily.
The design has also changed, with the visuals taking on board everything that was learned through the above process to create a modern, clean site designed to promote our online services and improve the customer experience.
The new CRM will also improve customer and user experience and will provide the opportunity to increase the number of transactions that can be undertaken online, enabling self-service wherever possible.
To ensure the transition to the new CMS and CRM goes smoothly, the existing website and CRM system will not be available for a period on Thursday 31 October. This means no one will be able to access either the Council or HSCP websites or complete any online forms during this time.
We anticipate that this will only take a few hours and will be advising residents via our social media, website and Customer Services team.
Please take a look around the new website once it goes live, and particularly the information related to your services. While an audit was carried out with services’ input, there may still be out-of-date information that needs updated as soon as possible.
Please be aware that the new site structure and groupings don’t necessarily reflect our internal structures and instead are based on resident expectations as highlighted during our testing. This means the work you do may be split between more than one section of the site.
If you have any content that you want changed, added, or deleted please complete a Change Request as usual and the Communications & Engagement team will action this as soon as they can.
Thank you to everyone who contributed to this exciting project as we look to expand and improve the online experience for our residents.
Ann Davie
Chief Executive
