Important announcement

We will be carrying out essential maintenance on our payment system on Thursday, 21 May. During this time, telephone payments and counter payments (Chip and Pin) at our Community Hubs will be unavailable.

Customers can still pay for services and bills online or via our 24-hour Touchtone payment service on 0300 123 4524.

Receipt Corrections – Correct Receipts

Receipt correction/return is required to reverse or partially reverse the purchase order receipt.

Users can correct or cancel the receipt. The following process outlines the steps to correct a receipt:

1. Login to your Oracle Fusion account
2. Select Procurement tab
3. Select My Receipts – Your homepage may look different depending on permissions

Screenshot of oracle fusion with the procurement tab and my receipts app highlighted red

In Tasklist area, select Manage Receipts

Screenshot showing manage receipts tab selected

4. Enter information to search for receipt or select Advanced to add more search fields
5. Select Search

Screenshot showing advanced and search buttons highlighted red

6.    Select receipt
7.    Click on Correct

Screenshot of the Correct button which is highlighted red

8. Enter correct quantity
9. Select Submit

Screenshot showing the correct quantity field highlighted red

10. Confirmation is displayed

11. Click OK
12. Select Receipt number to check transaction history detail

Screenshot showing the receipt number highlighted red

13. Select Done

Screenshot showing the Done button highlighted red