Important announcement

Unforeseen operational resource challenges over the weekend mean that our food waste collection service is suspended today, Monday 3 November.

If your food waste bin was due to be emptied today, please take in your bin and present on the next collection day, Monday 10 November.

Green bin collections in a small number of streets in the Lenzie, Kirkintilloch and Bearsden area are also affected. If your green bin has not been emptied today, please leave it on the kerbside for collection tomorrow, Tuesday 4 November.

Our teams will be working hard to minimise the impact, and we apologise for any inconvenience caused. 

Credit memo request form step by step guide

Accounts Receivable invoices and credit memos will be created through the Invoice Request Form.

The following steps will outline how to create a new credit memo:

1. Log in to your Oracle Fusion account
2. Navigate to Smart Form tab
3. Select Invoice Request Form

4. Select Add New

Invoice request form screen with the Add New button highlighted red

5. Select Credit Memo at Transaction Class
6. Click OK

Screenshot of invoice and credit memo highlighted red

7. Enter required details under General Information
8. Enter required Customer Details

Screenshot of General Information highlighted red and Customer Details highlighted red

9. At Invoice Lines, select Add Lines

Screenshot showing add lines highlighted red

10. Select Distribution icon to review and edit distribution lines if required

Screenshot showing the distribution button highlighted red

 

11. Enter Other Details

Screenshot showing the Other Details fields highlighted red

12. Click on Save
13. Select Submit to create credit memo
14. Request will be submitted to the approval group to review and approve

Screenshot showing the save and submit buttons highlighted red