Important announcement

We will be carrying out essential maintenance on our payment system on Thursday, 21 May. During this time, telephone payments and counter payments (Chip and Pin) at our Community Hubs will be unavailable.

Customers can still pay for services and bills online or via our 24-hour Touchtone payment service on 0300 123 4524.

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Change of Role and New Employee Request Forms

Both the Change of Role and New Employee Request forms are now available through Fresh Service – Service Requests.

To complete these forms please follow the below process:

  • Find the link to Fresh Service by clicking the icon in your EDC Apps folder for Helpdesk - ICT Self Service Portal
  • Click “sign in with SSO” (Corporate Users) or input your log in details (Education Users)
  • Click on Request a Service to find both forms.