Important announcement

We will be carrying out essential maintenance on our payment system on Thursday, 21 May. During this time, telephone payments and counter payments (Chip and Pin) at our Community Hubs will be unavailable.

Customers can still pay for services and bills online or via our 24-hour Touchtone payment service on 0300 123 4524.

Please note any mention of The Hub within these documents should be ignored as all information is now available here on the Employee Zone.

PPP Issues Manuals

List of manuals and links to access them
Manual Number Manual Title

Manual 10/01

Small Works Protocol

Manual 10/02

Malicious Damage

Manual 10/03

Proposed Change of Room Use Protocol

Manual 10/04

Proposed Change in Location of Loose Furniture Protocol