Changes to ICT System

As part of ongoing improvements to our ICT support system Fresh Service, we’re pleased to inform you that the process for logging Change Requests has been updated.

From Monday 2 June 2025, all ICT related issues and Change requests will be managed through Fresh Service. This change streamlines the process and helps us to resolve tickets more efficiently.

The new process outlined below will replace the old Change Request form currently on The Hub.

A step-by-step guide highlighting how to do this in the documents section below.

A further feature will also be introduced on Monday 2 June allowing ICT related announcements to be made via Fresh Service to your email and on the Announcement portal on Fresh Service. This will allow ICT to keep everyone updated quickly and efficiently.