Accessibility Statement

This website is run by East Dunbartonshire Council and is designed to follow Web Accessibility Initiative (WAI) guidelines and standards set by the World Wide Web Consortium (W3C).

We are committed to making our website as accessible, readable and usable as possible. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in to most parts of the website up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

See the sections below for more detail on the accessibility of this website.


How accessible this website is

We have worked with the Shaw Trust to make our website as accessible as possible, however, some parts of this website are not fully accessible  for example:

  • some of our documents  published prior to 29 May 2020 are not fully accessible to screen reader software
  • the committee management system is not fully accessible to screen reader software.  We are looking to replace this with an accessible system within the next year.
  • some of our videos don't have captions
  • some of our online forms may contain tables which are not fully accessible.

We are committed to continually improving our website and to working towards making it fully accessible.

What to do if you can't access parts of this website

Request information in an accessible format

Some of our services give details of the different formats their information is available in. If you can't access information on this website and need it in an alternative format like accessible PDF, large print, easy read, audio recording or braille, please contact the Council on 0300 123 4510 or email and explain what information you need and what format you need it in Customer Services will contact the relevant departments to organise this.

We will consider your request and get back to you.

Report accessibility problems with this website

We are always looking to improve the accessibility of our website. If you have trouble using the website or find any problems that are not listed on these pages, please contact our web team by emailing or submit a general enquiry form

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to any complaint or request you make, you should contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

East Dunbartonshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.  It is only currently partially compliant, due to the non-compliances in relation to Web Forms, Documents, our Committee Management System and Third Pary Software listed below.

Web Forms

Some of our web forms prior to November 2020 may contain a table matrix that fails on WCAG 2.1 success criteria 1.3.1 Info & Relationships (H51: Using table markup to present tabular information).


Some of our PDF and Word documents don't meet accessibility standards. For example some may be scanned PDFs or they may not be marked up so they are accessible to a screen reader. This fails WCAG 2.1 success criteria 4.1.2 (name, role value), 1.4.5 (images of text) and 1.4.9 (images of text - no exception).

PDFs and other documents published before 23rd September 2018 are exempt from meeting the accessibility regulations if they are not essential to providing our services. We will work to make sure that any new key documents meet accessibility standards.

Committee Management System

The Committee Management System on the site does not meet accessibility standards for example; some links don’t make sense when read on their own (for example 'next' or 'previous'). This fails WCAG 2.1 success criterion 2.4.4 (link purpose - in context).  Some links may have alt text where it is not required.

The current system is a legacy system.  We aim to replace this system with an accessible alternative, initially due to be implemented by September 2020, however the Covid-19 pandemic has impacted delivery and implementation timescales.

Third Party Software

Some of our services are built and hosted through third party software and 'skinned' to look like our website to help customers to understand that the third party is still delivering a Council service. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

How we tested this website

A full manual and automated accessibility audit was carried out by the Shaw Trust in February 2020. 

Automated testing is carried out on a daily basis using SiteImprove to monitor and fix accessibility issues as they occur on the main website, online forms and website publications. 

Third party websites and forms

We have a range of third party websites and forms. They provide some of our online services and most of them are skinned to look like our main website. We are engaging with our suppliers to assess what is required to make them accessible, Examples include:

  • Council Tax Online
  • Community Lets Bookings System

What we are doing to improve accessibility

We are committed to improving the accessibility of the Council website.  We are working with the Shaw Trust to gain accreditation.  Shaw Trust testing is carried out by users with disabilities and includes three levels of website accessibility testing:

  1. Automated testing
  2. Technical manual review
  3. User testing

As we continue to update our website we will carefully monitor new content to make sure it meets accessibility standards.

Date of statement

This statement was prepared on 2nd June 2020.