Consultation and Engagement Action Plan 2026/27 - East Dunbartonshire Council

Due to operational issues, regrettably, some of our food waste collections have been suspended. If your food caddy is not collected on its scheduled day, please take your bin in and present it on your next collection day. We apologise for the inconvenience this will cause and we’re working hard to remedy the situation.

Assets and Facilities

List of planned activities for the assets and facilities service. Including information on target audience and planning
Description	Is this activity a consultation or engagement exercise?	Audience	How this engagement will be used to inform planning and service delivery
New Lenzie Academy Engagement with stakeholders as part of design process for new school	Engagement	East Dunbartonshire Council Education, Parent Council, Pupils, Elected Members	To support the successful delivery of the new school
Tenant Participation (Housing) Ongoing engagement with Housing Tenants via Tenant Participation Working Group	Engagement	Housing Tenants	To support investment in the housing estate to ensure assets are fit for purpose and meet quality and energy efficiency standards (SHQS, Energy Efficiency etc)
New Westerton Primary School Engagement with stakeholders as part of feasibility process for new school and thereafter as part of design process for new school	Consultation and Engagement	East Dunbartonshire Council Education, Parent Council, Pupils, Elected Members	To support the feasibility process and thereafter successful delivery of the new school
New Balmuildy Primary School Engagement with stakeholders as part of design process for new school	Engagement	East Dunbartonshire Council Education, Parent Council, Pupils, Elected Members	To support the successful delivery of the new school
Refurbishment of Bearsden and, Milngavie Primary Schools Engagement with stakeholders as part of design process	Engagement	East Dunbartonshire Council Education, Parent Council, Pupils, Elected Members	To support the successful delivery of each refurbishment project
Strategic Housing Investment Plan Consultation on annual update to the Council’s Strategic Housing Investment Plan	Consultation	Housing Tenants, Scottish Government, Development Stakeholders, Statutory Authorities	Supports the development of the update to the SHIP
Merkland Masterplan Engagement with stakeholders as part of scoping and design process	Engagement	EDLCT, Service Users, Elected Members	To support the scoping of the project and successful completion of the design phase of the project
Oakburn Park Pavilion and pitches Engagement with stakeholders as part of scoping and design process	Engagement	EDLCT, Service Users, Elected Members, General Public	To support the scoping of the project and successful completion of the design phase of the project

Community Services

List of planned activities for community services. Including information on target audience and planning
Description	Is this activity a consultation or engagement exercise?	Audience	How this engagement will be used to inform planning and service delivery
Consultation with local communities via Community Safety Team attendance at community council and other resident meetings Community Safety Team attendance at local community meetings to determine priorities for delivery of community safety initiatives and action plans within the East Dunbartonshire area	Engagement	Community representatives attending local community council and resident meetings	Feedback gathered and used to inform community safety service provision – development of targeted action plans and work to meet the needs and priorities of our local communities.
Consultation with local community representatives through Community Protection activity at local events Community Protection Service attendance at local community events - consulting with local community representatives to determine and shape priorities for Community Protection service delivery within the East Dunbartonshire area.	Engagement	Residents and community representatives attending local community events	Feedback gathered and used to inform service provision – development of targeted action plans and work to meet the needs and priorities of our local communities.
Consultation with representatives from the licensed trade and other liquor licensing stakeholders Community Protection Service organisation of and attendance at regular licensing meetings and events across the EDC area.	Engagement	Licensed trade and other liquor licensing stakeholders across the EDC area	Feedback gathered and used to develop service provision in relation to liquor licensing enforcement matters
Customer satisfaction with Environmental Health interventions Customer satisfaction surveys and monitoring of officers dealing with customers subject to interventions work delivered by Environmental Health	Engagement	A representative portion of the local customers subject to Environmental Health interventions	Feedback gathered and used to develop Environmental Health service provision in relation to interventions delivered
Locality Plans Monitor Report Produce a collaborative report of progress on all four locality plans	Consultation and engagement	Communities/Community Planning Partners	Produce and publish progress report
LOIP Outcomes Updates and Review with ED Communities A review of LOIP outcomes proposed – particularly post covid pandemic. Monitoring report for 2021/22 completed	Consultation and engagement	East Dunbartonshire Communities and Community Planning Partners	Produce and publish progress report
Review CAT Policy Review current CAT policy and develop revised CAT policy	Consultation and engagement	Community Transfer Bodies, Community Planning Partners and wider community organisations	Produce revised CAT policy and guidance
Produce a progress report on BSL Plan 2024-30 Review impact of BSL Plan 2024-30	Consultation and engagement	D/deaf community; wider community and community planning partners	Review and publish progress on BSL Plan 2024-30
Progress report for CLD Plan 2025-27, incorporating the LCPAR duties (child poverty) Produce progress report for CLD Plan 2025-27 and incorporating LCPAR reporting duties	Consultation and engagement	Community Planning Partners, communities and targeted equality groups.	Monitor progress on CLD Plan 2025-27 and LCPAR duties

Customer Services and Organisational Development

List of planned activities for customer services and organisational development. Including information on target audience and planning
Description	Is this activity a consultation or engagement exercise?	Audience	How this engagement will be used to inform planning and service delivery
Budget consultation Annual undertaking to gathering feedback on Council priorities and budget setting considerations for the following year’s budget setting approach	Consultation	Council residents and service users	The consultation report will inform the development of budget proposals for 2026/2027
Employee Survey Employee survey is undertaken approximately every two years against an established question set with additional questions as required, with the latest survey completed in late 2024.	Consultation with workforce	Council employees	The employee survey informs workforce strategy and employee communications & engagement. Following the most recent survey, the data has been summaries and shared at the May Leadership Forum, with strategic portfolio area reviewing their data set and developing associated actions with their portfolio based on the data set and workforce action plans

Education

List of planned activities for education service. Including information on target audience and planning
Description	Is this activity a consultation or engagement exercise?	Audience	How this engagement will be used to inform planning and service delivery
Education Service Vision Values and Aims The Education Service conducted a comprehensive consultation with all stakeholders to review the Vision, Values and Aims of the service. A high level of responses were received, and the voice of all stakeholders was considered in the final agreed version.	-	-	The new Vision for the Education Service ‘Excellence for All - A commitment to excellence, equity and inclusion that empowers all children and young people to succeed in learning and life’ combined with the carefully chosen values of respect, courage, creativity, fairness and trust encapsulate the skills, actions and values expected for all of our staff, children and young people. Underpinning our commitment to continuous improvement for all, five aims were identified as overarching priorities. These aims will be measured against the Education Service improvement priorities to ensure a key focus on improving outcomes for all.
Multi-agency Suicide, and Self-Harm Guidance Documents Young people consulted as part of the development of the revised guidance.	Consultation	Young people	Guidance amended following input from young people
Addressing Dyslexia Guidance and Implementation Plan Staff, parents and children consulted as part of the development of the refreshed guidance	Consultation	Staff, parents and children	Guidance amended following input from parents and young people
PM 3/42 Use of Mobile Devices in Schools The consultation on PM 3/42 supported the review of mobile devices in East Dunbartonshire Council schools and established a framework for the use of mobile devices that was relevant to the needs of learners. The policy aims to support teaching & learning, safeguard young people, ensure equity and inclusion and establish consistent expectations in schools.	Consultation	Pupils, parents and staff	The policy involved extensive consultation with pupils, parents and staff with feedback shaping policy development and operational guidance. Clear protocols have been established in schools. These are subject to ongoing review to ensure the policy remains relevant to learners’ needs.
Community Learning and Development and Local Employability Planning Engaging with partners and service users to help shape priorities and actions	-	-	Information gathered has informed which programmes and projects are delivered and content.
My Voice, My Choice Child Friendly Complaints	-	-	In line with UNCRC, children reviewed child friendly complaints process. Co-producing child friendly document.
My Voice My Choice, EDC Pupil Forum Representatives from all schools meet four times per year and are consulted regularly in terms of EDC Education Service Improvement Priorities. This session seen consultation on child-friendly school improvement plans, child-friendly complaints, and approaches to anti-bullying.	-	-	Pupil voice influencing school and local authority improvement priorities
Weapons and Knife Crime Policy Reviewed with young people to ensure clear understanding of policy, process, and practice.	-	-	Policy aligns with Safer Schools, MVP and generic safeguarding practices.
Suicide and Self Harm Guidance: Safe Plan Young people reviewed and redesigned Safe Plans that can be used to help support incidents of Self Harm	-	-	Safe Plans will be shared as a resource to young people can access
Whole Family Wellbeing-3rd Sector Grants Young People with lived experience consulted in commissioning process for 3rd sector grant projects	-	-	Young people’s views informed allocation of funding
Whole Family Wellbeing Fund- Flexible pathways of support Parents consulted in design of WFWF Coffee & Chat programme	-	-	Partner agencies participating in Coffee and Chat identified through parent voice
Development of WFWF Team Parent groups at local primary & secondary schools consulted in relation to support needed within the community	-	-	8-14 Local area co-ordinator appointed to develop neuro-affirming practice for younger age group.

Finance and Digital Services

List of planned activities for finance and digital services. Including information on target audience and planning
Description	Is this activity a consultation or engagement exercise?	Audience	How this engagement will be used to inform planning and service delivery
Digital development engagement Seek out opportunities for innovation and transformation through digital development	Engagement	East Dunbartonshire Council Senior Leadership Team	Will form basis of future Digital Development Programme
Once for Scotland approach Focuses on improving collaboration, sharing resources and simplifying processes to ensure consistent and efficient service delivery	Engagement	East Dunbartonshire Council Senior Leadership Team	Ensures joined up public services across Scotland
Annual Council House Rent Consultation with tenants on the proposed annual rent review in line with Housing (Scotland) Act 2001	Engagement	Tenants and residents, Tenant Participation Working Group, Elected Members	Tenants consulted on the proposed annual rent review in line with legislation. Newsletter with section on rent review issued to all 3700+ tenants for comment.
Tenant Participation Working Group Main consultative forum with meetings held 5 times per year. In line with legislation and good practice re tenant participation. The Housing Service facilitates regular meetings to consult with and/or bring to the attention of TPWG members, any proposed changes to service and/or provide information on service performance. TPWG will now be presented with HGIOS, annual & quarterly indicators at meetings.	Engagement	Tenants and residents, Elected members, Executive Officers, Property Maintenance	Feedback received is used to guide the Housing Service on proposals to Council regarding services and how to improve them
Audit feedback forms Feedback link provided to all internal audit clients	Engagement	Internal Audit Clients	To improve future working practices of the Internal audit team
Fraud engagement Continued engagement with all services and key stakeholders	Engagement	All services	To ensure continual development of an anti-fraud culture
Participatory Budgeting To obtain residents’ views on budget priorities	Consultation	All services	To inform budget setting process

Land Planning and Development

List of planned activities for land planning and development. Including information on target audience and planning
Description	Is this activity a consultation or engagement exercise?	Audience	How this engagement will be used to inform planning and service delivery
Local Development Plan 3 – Proposed Plan Consultation with communities and other stakeholders on potential development sites and other proposals for inclusion in LDP3	Consultation	Communities, individuals, other relevant stakeholders	The consultation will provide input for the development of policies and proposals to be included in LDP3
Draft Greenspace Strategy Consultation Consultation on the content of the Draft Greenspace Strategy, including the Open Space Audit and Play Sufficiency Assessment	Consultation	Communities, individuals, other relevant stakeholders	Formal consultation on the content of the Draft Greenspace Strategy. Responses will inform finalisation of the Greenspace Strategy.
Housing Allocations Policy To gain views from Stakeholders on the current Allocations Policy that sets out how the Council manages its waiting list for social housing in East Dunbartonshire	Consultation	All current Council tenants; All Applicants on the Council’s Housing Lists; Registered Tenants Organisations (RTOs); Such others that the landlord sees fit	To inform a review of the current allocations policy
Draft Active Travel Strategy 2 Public Consultation Consultation with communities and other stakeholders on ATS2	Consultation	Communities; individuals; other relevant stakeholders	The consultation will provide input for the development of policies and proposals to be included in ATS2

Legal and Democratic Services

List of planned activities for legal and democratic services. Including information on target audience and planning
Description	Is this activity a consultation or engagement exercise?	Audience	How this engagement will be used to inform planning and service delivery
Provider Forums Rolling engagement with providers across each sector in relation to operational, strategic, and financial matters	Engagement	Providers (commissioned services)	Service design & quality improvement, Oversight /assurance across registered services, Individual / service outcomes, Inform / enhance strategic & financial decision making, Support and strengthen collaborative commissioning approach
Service User / Carer Engagement Visiting services to ensure on-going compliance and or improvement required / implement action plans if/where required	Engagement	Individuals who receive services, carer’s, families	Service design & quality improvement, Oversight /assurance across registered services, Individual / service outcomes, Inform / enhance strategic & financial decision making, Support and strengthen collaborative commissioning approach
Civic Government Licensing Engagement with relevant stakeholders as part of the modernisation of the Council’s civic government licensing conditions, policies, and procedures. As planned changes are brought in there will be consultation with community groups, relevant parts of trade and the wider public.	Engagement	Customers, stakeholders (including community groups), public sector partners	Efficient & effective, value for money regulated service which takes account of the needs of applicants, the Council and the wider public
Community Benefits Community assets, community wealth building, sustainability, tie in with LOIP and attempts to capture community wishes or priorities	Engagement	Communities, other public and third sector partners	Ties into supplier and contract management
Licensing Board’s Statement of Licensing Policy Consultation to develop the Licensing Board’s new Statement of Licensing Policy	Consultation and engagement	Stakeholders including licence holders and Police Scotland as well as wider consultation with wider community and public	Will be used to form the Statement of Licensing Policy which sets out how the Board will operate for the following five years

Roads and Neighbourhood Services

List of planned activities for roads and neighbourhood services. Including information on target audience and planning
Description	Is this activity a consultation or engagement exercise?	Audience	How this engagement will be used to inform planning and service delivery
Glazert Water Restoration (Design works) Design of improvements along riparian corridor to provide river restoration measures, habitat improvements and increased connectivity	Consultation	Local residents, businesses, internal and external stakeholders	Returning river to its natural course will manage river flow, in addition to habitat and amenity improvements
River Kelvin Tributaries Restoration Restore the tributaries to promote biodiversity and active travel and reduce flood risk	Consultation	Local residents, businesses, internal and external stakeholders	Reduce flood risk and provide improved flood storage capacity, habitat improvements
Lennoxtown Sustainable Transport Improvements Information and Consultation Drop In events Presentations and awareness raising with regular attendance at community committee meetings and other stakeholder events delivered in partnership with other internal services	Engagement	Widespread public awareness raising throughout the project	Support LP&D Traffic and Transport Colleagues in the delivery Better health and safer routes for walking and cycling Reducing inequalities: Improving access to jobs, services and leisure will be widened for all – including children, older people, and people with disabilities and people on low incomes Creating place that is pleasant and practical for walking and cycling, with better pedestrian and cyclist safety to improve people’s lives in many ways, including feeling connected to the community Supporting delivery of sustainable economic growth Improving the path network while investing in tourism, active travel and recreational walking and cycling.
Climate Ready Park – Woodhill & Etive Park Landscaping	Engagement	Local residents	The Streetscene service will organise planting days, volunteering opportunities and provision of food growing sites which will have ongoing monitoring
Engagement with Friends of Group Regular meeting attendance and project development and creation with the following groups (attendance at all Comm Council groups when requested): Whitefield Pond Group, Lennoxtown Lennoxtown Project Group, Lennoxtown Campsie Community Council Milton of Campsie Community Council MOC Railway Restoration Project Friends of Lenzie Moss Waterside Community Council Bishopbriggs Community Council Milngavie in Bloom Balmore Community Council Torrance Greenspace Group Milngavie Community Council Milngavie Development Trust Killermont Park Group Cairnhill Woods Group Mains Estate Residents Group Westerton Group Friends of Bishopbriggs Park Lenzie Community Council. Bearsden in Bloom Mugdock Trust	Engagement	Local residents	Maintain communication with local communities providing updates on projects and improvement works
Play Park Action Plan Consultation to vote for preferred designs	Consultation	Schools/local residents	Consultation will be carried out to choose design for all play park work carried out throughout the year
Open Space Management Plans Consultation with local residents to inform creation of management plans	Consultation	Local residents	Consultation will take place to identify opportunities and constraints
Implement 20mph Speed Limits in residential areas Proposal to make residential areas 20mph	Consultation	Authority wide	Consultation will be part of Statutory TRO process
Waste Modernisation Software Application Utilise the new routing software to analyse and improve collection routing across all service areas. Introducing new collection rounds that incorporate new developments, making best use of available resource and ensure the service is operating efficiently.	-	Residents, Contractors and Elected Members	Review all existing collection routes, apply changes as necessary and communicate all changes timeously and effectively to residents. Apply a new online tool and supporting calendar for residents to easily access waste collection days, avoiding missed collections and providing accessible information for all.
Trade Union Engagement H&S Committee Structure	Engagement	Trade Unions, EDC Employees, SLT	H&S actions taken from meetings to be addressed

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