Consultation and Engagement Action Plan 2025/26

New Lenzie Academy

Engagement with stakeholders as part of design process for new school

Engagement

East Dunbartonshire Council Education, Parent Council, Pupils, Elected Members

To support the successful delivery of the new school

Tenant Participation (Housing)

Ongoing engagement with Housing Tenants via Tenant Participation Working Group 

Engagement

Housing Tenants

To support investment in the housing estate to ensure assets are fit for purpose and meet quality and energy efficiency standards (SHQS, Energy Efficiency etc)

New Westerton Primary School

Engagement with stakeholders as part of feasibility process for new school and thereafter as part of design process for new school

Consultation and Engagement

East Dunbartonshire Council Education, Parent Council, Pupils, Elected Members

To support the feasibility process and thereafter successful delivery of the new school

New Balmuildy Primary School

Engagement with stakeholders as part of design process for new school

Engagement

East Dunbartonshire Council Education, Parent Council, Pupils, Elected Members

To support the successful delivery of the new school

Refurbishment of Bearsden and, Milngavie Primary Schools

Engagement with stakeholders as part of design process

Engagement

East Dunbartonshire Council Education, Parent Council, Pupils, Elected Members

To support the successful delivery of each refurbishment project

Strategic Housing Investment Plan

Consultation on annual update to the Council’s Strategic Housing Investment Plan

Consultation

Housing Tenants, Scottish Government,
Development Stakeholders,
Statutory Authorities

Supports the development of the update to the SHIP

Consultation with local communities via Community Safety Team attendance at community council and other resident meetings

Community Safety Team attendance at local community meetings to determine priorities for delivery of community safety initiatives and action plans within the East Dunbartonshire area

Engagement

Community representatives attending local community council and resident meetings

Feedback gathered and used to inform community safety service provision – development of targeted action plans and work to meet the needs and priorities of our local communities.

Consultation with local community representatives through Community Protection activity at local events

Community Protection Service attendance at local community events - consulting with local community representatives to determine and shape priorities for Community Protection service delivery within the East Dunbartonshire area.

Engagement

Residents and community representatives attending local community events

Feedback gathered and used to inform service provision – development of targeted action plans and work to meet the needs and priorities of our local communities.

Consultation with representatives from the licensed trade and other liquor licensing stakeholders

Community Protection Service organisation of and attendance at regular licensing meetings and events across the EDC area.  

Engagement

Licensed trade and other liquor licensing stakeholders across the EDC area

Feedback gathered and used to develop service provision in relation to liquor licensing enforcement matters

Customer satisfaction with Environmental Health interventions

Customer satisfaction surveys and monitoring of officers dealing with customers subject to interventions work delivered by Environmental Health

Engagement

A representative portion of the local customers subject to Environmental Health interventions

Feedback gathered and used to develop Environmental Health service provision in relation to interventions delivered  

Locality Plans Monitor Report

Produce a collaborative report of progress on all four locality plans

Consultation and engagement

Communities/Community Planning Partners

Produce and publish progress report

LOIP Outcomes Updates and Review with ED Communities

A review of LOIP outcomes proposed – particularly post covid pandemic. Monitoring report for 2021/22 completed

Consultation and engagement

East Dunbartonshire Communities and Community Planning Partners

Review CAT Policy

Review current CAT policy and develop revised CAT policy

Consultation and engagement

Community Transfer Bodies, Community Planning Partners and wider community organisations

Produce revised CAT policy and guidance

Review BSL Plan 2024-30

Review impact of BSL Plan 2024-30

Consultation and engagement

D/deaf community; wider community and community planning partners

Review and publish report on BSL Plan 2024-30

Produce new CLD Plan 2025-27

Consultation and engagement

Community Planning Partners, communities and targeted equality groups.

Adopt CLD Plan 2025-27

Budget consultation

Annual undertaking to gathering feedback on Council priorities and budget setting considerations for the following year’s budget setting approach

Consultation

Council residents and service users

The consultation report will inform the development of budget proposals for 2026/2027

Employee Survey

Employee survey is undertaken approximately every two years against an established question set with additional questions as required, with the latest survey completed in late 2024.

Consultation with workforce

Council employees

The employee survey informs workforce strategy and employee communications & engagement. Following the most recent survey, the data has been summaries and shared at the May Leadership Forum, with strategic portfolio area reviewing their data set and developing associated actions with their portfolio based on the data set and workforce action plans

East Dunbartonshire Culture, Leisure & Sport Strategy

Consultation with stakeholders in development of new culture, leisure & sport strategy for EDLCT

Consultation

All users, residents of East Dunbartonshire, partners, National Governing Bodies

Gather information on priorities and to develop final strategy and guide service delivery through the creation of individual service-based action plans.

Education Statutory Consultation on the relocation of Lenzie Academy from Myrtle Avenue to Whitegates Playing Fields, Lenzie

Statutory Consultation on relocation of proposed site

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All stakeholders

Consultation will gather the views of all education statutory stakeholders to inform future planning

ASN Provision

Review of Wellbeing units

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Staff

Consultation will inform future planning to deliver high quality provision for vulnerable young people across sectors.

ASN Policy Consultation

Consultation re: Refreshed Policy to support children and young people with learning differences - IEL

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Staff,
Young People,
East Dunbartonshire Council Parent Forum

Consultation will gather the views of key stakeholders and contribute to policy development in relation t supporting learners with dyslexia and dyscalculia

Mobile Device in School Consultation

Refresh The use of Mobile Devices for Pupils in School Policy

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All stakeholders

Consultation will gather the views of key stakeholders and contribute to policy development

Strategic Plan for Education Estate

Review the strategic plan for the provision of Schools and Early Years Centres across the Council

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Education Leadership and Education Assets Board

Consultation with staff regarding the accommodation strategy linked to the refreshed vision and requirements for education

Consultation for Early Learning and Childcare and Out of School Care

Statutory consultation to gather views of parents and carers regarding Early learning and Childcare and Out of School Care provision in East Dunbartonshire

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All stakeholders

All stakeholders

Digital development engagement  

Seek out opportunities for innovation and transformation through digital development   

Engagement

East Dunbartonshire Council Senior Leadership Team 

Will form basis of future Digital Development Programme 

Once for Scotland approach 

Focuses on improving collaboration, sharing resources and simplifying processes to ensure consistent and efficient service delivery 

Engagement

East Dunbartonshire Council Senior Leadership Team 

Ensures joined up public services across Scotland 

Annual Council House Rent 

Consultation with tenants on the proposed annual rent review in line with Housing (Scotland) Act 2001

Engagement

Tenants and residents, Tenant Participation Working Group, Elected Members 

Tenants consulted on the proposed annual rent review in line with legislation.

Newsletter with section on rent review issued to all 3700+ tenants for comment. 

Tenant Participation Working Group 

Main consultative forum with meetings held 5 times per year. In line with legislation and good practice re tenant participation. The Housing Service facilitates regular meetings to consult with and/or bring to the attention of TPWG members, any proposed changes to service and/or provide information on service performance. TPWG will now be presented with HGIOS, annual & quarterly indicators at meetings. 

Engagement

Tenants and residents, Elected members, Executive Officers, Property Maintenance 

Feedback received is used to guide the Housing Service on proposals to Council regarding services and how to improve them

Audit feedback forms

Feedback link provided to all internal audit clients

Engagement

Internal Audit Clients 

To improve future working practices of the Internal audit team 

Fraud engagement

Continued engagement with all services and key stakeholders  

Engagement

All services  

To ensure continual development of an anti-fraud culture

Participatory Budgeting

To obtain residents’ views on budget priorities 

Consultation

All services  

To inform budget setting process 

Budget Consultation

Online survey

Consultation

All HSCP Stakeholders

Consultation to gather opinion on a set of principles on which budget planning will be progressed

Equalities Engagement

Online survey

Consultation

All HSCP Stakeholders

Consultation to gather information to inform the Equalities Mainstreaming Report

Community Assets Survey

Telephone survey

Consultation

Older People who have had support to access community assets during the financial year 24/25

Supports the OPLAC team’s continued development of local community assets for older people; helps those customers to give feedback on the impact of attending the assets; identifies people who may require further support

Children and Families - Young People with Disabilities Transition to Adult Services

Surveys

Engagement

Young people with disabilities moving to adult services, and their carers 

Assists Children with Disability Service and Joint Learning Disability Service to assess transition quality  

LD Respite Consultation 

Online survey

Drop-in Sessions

Consultation

All HSCP Stakeholders

Consultation to gather views on respite provision

Pineview Supported Accommodation 

Group and 1-1 meetings

Consultation

Pineview service users, families and staff

Consultation to inform service redesign

Adult Support & Protection Services – adults’ feedback / evaluation

Recurring questionnaire/interview (digital - once available - and paper format) 

Engagement

All adults whose circumstances have been reviewed at an ASP or RAMP case conference

Contributes to multi-agency self-evaluation and continuous improvement activity undertaken by the Adult Protection Committee

Adult Support & Protection Services – carers feedback / evaluation

Recurring questionnaire (digital - once available - and paper format)

Engagement

All unpaid carers whose cared-for person’s circumstances have been reviewed at an ASP or RAMP case conference

Contributes to multi-agency self-evaluation and continuous improvement activity undertaken by the Adult Protection Committee

Adult Support & Protection Services – professionals’ feedback / evaluation

Recurring questionnaire (digital - once available - and paper format)

Engagement

All professionals involved in the support and protection of adults whose circumstances have been reviewed at an ASP or RAMP case conference

Contributes to multi-agency self-evaluation and continuous improvement activity undertaken by the Adult Protection Committee

Adult Support & Protection Services – Adult Participation strategy

Focus groups

Consultation

Members of Lived/living experience involvement groups facilitated by Ceartas Advocacy

Contributes to multi-agency self-evaluation and continuous improvement activity undertaken by the Adult Protection Committee 

SW Practice Learning programme – stakeholder feedback / evaluation

Service user/carer questionnaires, placement meetings, practitioners’ forums and end of placement survey

Engagement

Service Users and Carers, SW Degree Students, Practice Educators, Link Workers, Team Managers and University Tutors

Contributes to annual evaluation of service quality and performance improvement planning 

Care at Home Services – Staff Survey

Questionnaire

Consultation

Care at Home Staff

Consultation to contribute to evaluation of service quality and performance improvement planning  

Care at Home Services – Service User Survey

Questionnaire

Consultation

Care at Home Clients  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Home for Me Service - Homecare reablement survey

Questionnaire

Consultation

All Home for Me service users  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Criminal Justice - Service Recipient Questionnaire

Rolling programme of questionnaire-based feedback to gather service recipient information on their experience of work undertaken by the Unpaid Work team and what impact that had

Consultation

Individuals and agencies / organisations who have had work done by the Unpaid Work services  

Assists Criminal Justice Service to plan future work projects and assess quality and impact of work undertaken  

Criminal Justice - Service User Feedback

Rolling programme of questionnaire-based feedback to gather service user information on their experience of involvement with the Criminal Justice service

Consultation

Individuals who have been involved with the Criminal Justice service  

Assist Criminal Justice Service to assess quality of work undertaken  

Criminal Justice - Annual consultation re: Unpaid Work

Annual consultation with the community to ascertain what their priorities are in respect of what type of unpaid work they would like to be undertaken in their area (legislative requirement)

Consultation

Individuals and agencies / organisations in the EDC area  

Assist Criminal Justice Service to plan unpaid work plan for coming year  

Criminal Justice - Focus Group/End of CPO Order Survey

Verbal facilitation in focus group, written questionnaires

Engagement

Person With Conviction  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Criminal Justice - Young people in the youth justice system

Gather the views of young people who are involved with the Youth Justice System

Engagement

Young people who are involved with the Youth Justice System 

Assists Children & Families Service to assess service quality  

Children and Families - Service user experience of Children and Families Advice and Response Team

Gather the views of Children and Families who have been referred to and received a service from the Advice and Response Team

Engagement

Children and Families who have been referred to and received a service from the Advice and Response Team  

Assists Children & Families Service to assess service quality  

Children and Families - Parents/carers of children/young people who are looked after

Gather the views of the parents of children and young people who are looked after

Engagement

Parents of children and young people who are looked after  

Assists Children & Families Service to assess service quality  

Children and Families - Transition/Exit Interviews for children/young people moving placement

Gather the views of children and young people who are moving placement

Engagement

Children and young people who are moving placement  

Assists Children & Families Service to assess service quality  

Children and Families - Children/ young people looked after in Ferndale Residential Unit

Gather the views of young people who are looked after in Ferndale Residential Unit

Engagement

Young people who are looked after in Ferndale Residential Unit  

Assists Children & Families Service to assess service quality  

Children and Families - Parents/carers/ Social Workers of children/young people receiving services from Ferndale Children’s Unit

Gather the views of various stakeholders of the Ferndale Children’s Unit

Engagement

Ferndale Children’s Unit Stakeholders  

Assists Children & Families Service to assess service quality  

Children and Families - Parents/carers of children/young people involved in child protection

Gather the views of parents and carers who attend a child protection case conference

Engagement

Parents and carers who attend a child protection case conference  

Assists Children & Families Service to assess service quality  

Children and Families - 0-5 Drop in Group

Evaluation Questionnaires, Face to Face

Engagement

Service Users - Parents / Guardians  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Care Planning & Placement Team - Foster Carers

Evaluation Questionnaire, focus groups, 1-1

Engagement

Foster carers  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Care Planning & Placement Team - Foster Carers / Post Adoption

Monitoring / Service Change Proposal Implementation

Engagement

Foster carers  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Care Planning & Placement Team - Adoption Service Clients

Evaluation Questionnaire, telephone interview with Social Work

Engagement

Adoption Service Clients  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Care Planning & Placement Team - Adoption and Fostering Panel

Evaluation Questionnaire / Group work

Engagement

Adoption and fostering panel  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Intermediate Care Service - User satisfaction survey

Questionnaire

Consultation

All service users of intermediate care services  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Alcohol and Drugs Service - Service user evaluation

Questionnaires, focus groups, interviews

Engagement    

Service Users ADRS  

Consultation to contribute to evaluation of service quality and performance improvement planning  

Alcohol and Drug Service - Quality Principles

Questionnaires and focus groups, 1:1 meeting

Engagement

Service users and/or staff from commissioned services/internal ADRS staff

Consultation to contribute to evaluation of service quality and performance improvement planning  

Mental Health Team - Service user 

Questionnaire

Consultation

All clients on exit of MH service

Consultation to contribute to evaluation of service quality and performance improvement planning  

Allander - Service User Feedback / evaluation

Questionnaire

Consultation

Allander service users

Consultation to contribute to evaluation of service quality and performance improvement planning  

Allander – Staff Survey

Questionnaire

Consultation

Staff who work in Adult Day Services within the HSCP – Allander, Outlook, Outreach and Local Coordination services.

Results with be studied and a plan drawn up to address areas where improvement is required.  Plan will be reviewed quarterly.

Allander – Leadership Survey

Questionnaire

Consultation

Officers, Assistants and LACs

Results with be studied and a plan drawn up to address areas where improvement is required.  Plan will be reviewed quarterly.

LD Services - Service user feedback / evaluation

Questionnaire

Consultation

All service users of LD services 

Consultation to contribute to evaluation of service quality and performance improvement planning 

Accommodation with Support Service User 6 Monthly Reviews

Group discussions with family and Social Work

Consultation

Accommodation with Support Service Users

Consultation to contribute to evaluation of service quality and performance improvement planning  

Local Area Coordination (Autism and Learning Disability, Adult Day Services) 

Questionnaire (online and paper format)

Consultation

Service users of LAC service, their parents and carers and tutors of groups supported by LACs)

Consultation to contribute to evaluation of service quality and performance improvement planning  

Outreach

Questionnaire (online and paper format)

Consultation

Service users of Outreach service, their parents and carers and Outreach Staff)

Consultation to contribute to evaluation of service quality and performance improvement planning  

Local Development Plan 3 – Call for Ideas

Consultation with communities and other stakeholders on potential development sites and other proposals for inclusion in LDP3

Consultation

 Communities, individuals, other relevant stakeholders

The consultation will provide input for the development of policies and proposals to be included in LDP3 

Draft Climate Action Plan Consultation

Consultation on the content of the Draft Climate Action Plan 

Consultation

Communities, individuals, businesses, Other relevant stakeholders

Formal consultation on the content of the Draft Climate Action Plan. Responses will inform finalisation of the CAP

Draft Economic Development Strategy Consultation

Consultation on the content of the Draft Economic Development Strategy

Consultation

Communities, individuals, businesses, other relevant stakeholders;

Formal consultation on the content of the Draft Economic Development Strategy. Responses will inform finalisation of the Strategy.

Draft Greenspace Strategy Consultation

Consultation on the content of the Draft Greenspace Strategy, including the Open Space Audit and Play Sufficiency Assessment

Consultation

Communities, individuals, other relevant stakeholders

Formal consultation on the content of the Draft Greenspace Strategy. Responses will inform finalisation of the Greenspace Strategy.

Housing Allocations Policy

To gain views from Stakeholders on the current Allocations Policy that sets out how the Council manages its waiting list for social housing in East Dunbartonshire

Consultation

All current Council tenants; All Applicants on the Council’s Housing Lists; Registered Tenants Organisations (RTOs); Such others that the landlord sees fit

To inform a review of the current allocations policy

Provider Forums

Rolling engagement with providers across each sector in relation to operational, strategic, and financial matters

Engagement

Providers (commissioned services)

Service design & quality improvement, Oversight /assurance across registered services, Individual / service outcomes, Inform / enhance strategic & financial decision making, Support and strengthen collaborative commissioning approach

Service User / Carer Engagement

Visiting services to ensure on-going compliance and or improvement required / implement action plans if/where required

Engagement

Individuals who receive services, carer’s, families

Service design & quality improvement, Oversight /assurance across registered services, Individual / service outcomes, Inform / enhance strategic & financial decision making, Support and strengthen collaborative commissioning approach

Civic Government Licensing

Engagement with relevant stakeholders as part of the modernisation of the Council’s civic government licensing conditions, policies, and procedures.  As planned changes are brought in there will be consultation with community groups, relevant parts of trade and the wider public.

Engagement

Customers, stakeholders (including community groups), public sector partners

Efficient & effective, value for money regulated service which takes account of the needs of applicants, the Council and the wider public

Gambling – Statement of Principles

Consultation with relevant stakeholders and community as part of introducing the Licensing Board’s new Statement of Principles

Consultation

Licence holders, stake holders (including community groups, religious bodies) public sector partners

Ensure those impacted by the Statement of Principles are afforded an opportunity to comment on the Statement which will inform its creation

Community Benefits

Community assets, community wealth building, sustainability, tie in with LOIP and attempts to capture community wishes or priorities

Engagement

Communities, other public and third sector partners

Ties into supplier and contract management

Glazert Water Restoration (Design works)

Design of improvements along riparian corridor to provide river restoration measures, habitat improvements and increased connectivity

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Local residents, businesses, internal and external stakeholders

Returning river to its natural course will manage river flow, in addition to habitat and amenity improvements

River Kelvin Tributaries Restoration

Restore the tributaries to promote biodiversity and active travel and reduce flood risk

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Local residents, businesses, internal and external stakeholders

Reduce flood risk and provide improved flood storage capacity, habitat improvements

Lennoxtown Sustainable Transport Improvements

Information and Consultation Drop In events

Presentations and awareness raising with regular attendance at community committee meetings and other stakeholder events delivered in partnership with other internal services

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Widespread public awareness raising throughout the project

Support LP&D Traffic and Transport Colleagues in the delivery

Better health and safer routes for walking and cycling

Reducing inequalities:

Improving access to jobs, services and leisure will be widened for all – including children, older people, and people with disabilities and people on low incomes

Creating place that is pleasant and practical for walking and cycling, with better pedestrian and cyclist safety to improve people’s lives in many ways, including feeling connected to the community

Supporting delivery of sustainable economic growth

Improving the path network while investing in tourism, active travel and recreational walking and cycling.

Climate Ready Park – Woodhill & Etive Park

Landscaping 

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Local residents

The Streetscene service will organise planting days, volunteering opportunities and provision of food growing sites which will have ongoing monitoring

Engagement with Friends of Group

Regular meeting attendance and project development and creation with the following groups (attendance at all Comm Council groups when requested):

1. Whitefield Pond Group, Lennoxtown
2. Lennoxtown Project Group, Lennoxtown
3. Campsie Community Council
4. Milton of Campsie Community Council
5. MOC Railway Restoration Project
6. Friends of Lenzie Moss
7. Waterside Community Council
8. Bishopbriggs Community Council
9. Milngavie in Bloom
10. Balmore Community Council
11. Torrance Greenspace Group
12. Milngavie Community Council
13. Milngavie Development Trust
14. Killermont Park Group
15. Cairnhill Woods Group
16. Mains Estate Residents Group
17. Westerton Group
18. Friends of Bishopbriggs Park
19. Lenzie Community Council.
20. Bearsden in Bloom
21. Mugdock Trust

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Local residents

Maintain communication with local communities providing updates on projects and improvement works

Play Park Action Plan

Consultation to vote for preferred designs

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Schools/local residents

Consultation will be carried out to choose design for all play park work carried out throughout the year

Open Space Management Plans

Consultation with local residents to inform creation of management plans

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Local residents

Consultation will take place to identify opportunities and constraints

Pavement Parking

Implementing provision or pavement parking ban within Transport (Scotland) Act 2019

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Authority wide

Support Community Planning with Enforcement of relevant legislation through the Exemption TRO Process

Implement 20mph Speed Limits in residential areas

Proposal to make residential areas 20mph

Authority wide

Authority wide

Consultation will be part of Statutory TRO process 

Continue the implementation of the 3 weekly residual waste collection service

Provide information and support to residents on new collection frequency, collections days and address all capacity concerns with larger families and medical waste.  Accurately record the impact of the new service delivery in relation to overall tonnage distribution and costs

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Residents, Contractors and Elected Members

Working in partnership with Corporate Communication to communicate changes through campaigns and social media platforms. Technical staff will be visible on routes offering advice and support as required.

Garden waste charging permit

Develop and implement the new season charging permit for householder for the collection of garden waste.   Accurately record participation in the scheme and impact of the scheme on recycling rates

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Residents, Contractors and Elected Members

Working in partnership with Corporate Communications to communicate the requirements and adopt the new IT solution that will ensure accessibility for householders to obtain a permit. Technical staff will monitor and encourage participation

Waste Modernisation Software Application

Utilise the new routing software to analyse and improve collection routing across all service areas.  Introducing new collection rounds that incorporate new developments, making best use of available resource and ensure the service is operating efficiently

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Residents, Contractors and Elected Members

Review all existing collection routes, apply changes as necessary and communicate all changes timeously and effectively to residents.  Apply a new online tool and supporting calendar for residents to easily access waste collection days, avoiding missed collections and providing accessible information for all

Trade Union Engagement  

H&S Committee Structure

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Trade Unions, EDC Employees, SLT

H&S actions taken from meetings to be addressed