Important announcement

Due to operational issues, regrettably, some of our food waste collections have been suspended. If your food caddy is not collected on its scheduled day, please take your bin in and present it on your next collection day. We apologise for the inconvenience this will cause and we’re working hard to remedy the situation.

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Technical Notes 2025, Issue 214 - How Good is Our Service? Monthly Performance Reporting – October 2025

  • Report by:

    Ann Davie, Chief Executive

  • TN Number:

    214-25

  • Subject:

    How Good is Our Service? Monthly Performance Reporting – October 2025

  • Responsible Officer:

    Joseph Greatorex, Team Leader – Corporate Performance & Research

  • Publication:

    Published

  • The purpose of this note is to provide Members with the monthly ‘How Good Is Our Service’ (HGIOS) performance and progress reports covering the period October 2025 for all service areas 

  • The reports cover the agreed monthly performance indicators set out in the Strategic Group Business and Improvement Plans for 2025-28.  Additionally, the reports provide a high level narrative overview of progress against the improvement priorities outlined in the Business Improvement Plans

  • Regular service level performance reports will continue to be distributed to Members on a monthly basis.