Consultation and Engagement Action Plan 2023/2024

On this page you will find information on:

 

Assets and Facilities

Title Description Audience

How this engagement will be used to inform planning and service delivery

Planned Start Date End Date
New ASN School

Ongoing engagement with stakeholders throughout build period for new school

Education, Parent Council, Pupils, Elected Members

To support the successful delivery of the new School 01-Apr-2018 31-Jul-2023
Suitability of Corporate Estate Engagement with EDC staff to refresh data relating to the suitability of the operational estate EDC staff

To support investment in the operational estate to ensure assets are fit for purpose and suitable for their current use

01-Apr-2019 31-Mar-2024

Tenant Participation (Housing)

Ongoing engagement with Housing Tenants via Tenant Participation Working Group Housing Tenants

To support investment in the housing estate to ensure assets are fit for purpose and meet quality and energy efficiency standards (SHQS, EESSH 1 and 2)

Ongoing Ongoing
Feasibility Study - New Westerton Primary School / Library/ Community Hall Engagement with stakeholders as part of feasibility process for new school and hall/library

EDC Education, Parent Council, Pupils, Elected Members, Westerton Community

To support the feasibility process

01-Apr-2022 30-Nov- 2023
New Balmuildy Primary School Engagement with stakeholders as part of design process for new school

EDC Education, Parent Council, Pupils, Elected Members

To support the successful delivery of the new school

01-Apr-2022 31-July- 2025

Refurbishment of Bearsden and, Milngavie Primary Schools

Engagement with stakeholders as part of design process

EDC Education, Parent Council, Pupils, Elected Members

To support the successful delivery of each refurbishment project

01-Apr-2022 31-July- 2025
Strategic Housing Investment Plan Consultation on annual update to the Council’s Strategic Housing Investment Plan.

Housing Tenants,Scottish Government,Development Stakeholders,Statutory Authorities

Supports the development of the update to the SHIP. 01-Sep-2022 01-Nov-2023

 

Customer and Business Support Services

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date
Website user testing User testing throughout the development and build of the new Council website Council residents/website users The Council has procured a new website platform and will work with the developer to ensure customer journey and customer experience are at the heart of the new site to ensure it is fit for purpose, easy to navigate and meets customer needs. Summer 2023 March 2024
Budget and Priorities Consultation Annual undertaking to gathering feedback on Council priorities and budget setting considerations for the following year’s budget setting approach Council residents and service users The consultation report will inform the development of budget proposals for 2024/25 Summer 2023 December 2023
Customer Satisfaction Survey Local customer satisfaction consultation to compliment the current data available from the national household survey. The exercise will increase both range of questions and sample size for East Dunbartonshire Council-wide residents with a focus on ensuring a representative mix of the Council’s demographic and using a range of approaches to ensure this balance The national annual household survey has a limited sample size for East Dunbartonshire and limited question range. Introducing a new annual survey for the area with a range of questions to be repeated year on year (in time to inform budget development) will provide an initial baseline and then year on year data to inform service delivery and service development Jan 2024 Mar 2024

 

Education

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date
Education Service Vision Consultation with stakeholders about the detail of the short, medium and long term targets for the Education Service. All stakeholders Consultation will inform the target setting for the Education Service, with agreed refreshed vision and values, in consultation with pupils,  31-Mar-2023  
ASN Provision Review of Secondary  and secondary wellbeing units. Staff in schools Consultation will inform future developments to ensure maximum efficiency of provision for vulnerable young people across sectors to complement the new ASN school. 31-Mar-2023  
Wellbeing Support Statutory consultation on the provision of wellbeing support across the Council. All stakeholders Consultation with parents/carers across East Dunbartonshire on the provision of wellbeing support and enhanced accommodation options. 31-Mar-2023  
Provision of Out of School Care (OSC) Services Review of provision for holiday playscheme and snack and play Working group, including parents/carers Consultation to enhance the provision of ASN/OSC playscheme offers within the new Woodland View School. 31-Mar-2023  
Strategic plan for Education Estate Review the strategic plan for the provision of schools and Early Years Centres across the Council. Education Leadership and Education Assets Board Consultation with staff regarding the accommodation strategy linked to the refreshed vision and requirements for education. 31-Mar-2024  
Early Years ASN provision Review Early Years ASN provision across the Council Working Group Scoping regarding Early Years ASN provision across local authorities in order to inform Early Years ASN provision in the Council.   31-Mar-2023

 

Finance and Audit

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date
Audit feedback forms Feedback forms given to all internal audit clients. Internal Audit Clients To improve future working practices of the Internal audit team Ongoing  
Fraud engagement Continued engagement with all services and key stakeholders to ensure continual development of an anti-fraud culture.

All Services

Corporate Fraud Ongoing  
Participatory Budgeting The plan for government included a commitment that by 2021, Local Authorities would assign 1% of their budget to Participatory Budgeting.   

All Services

In 2022, a public consultation on the budget was carried out. In the coming year, Finance will work closely with the Communications and Engagement team to further embed the requirement. Directing public budgets is the primary focus of the Participatory Budgeting process, with citizen participation having a direct and measurable impact on the budget. Citizens have the opportunity to decide on the rules governing the process. The process seeks to redistribute resources on the basis of greatest need. The Council’s LOIP outcomes and Place Priorities will be integrated with this process and Finance will support the Place & Community Planning team in this regard. The process is designed to ensure that citizens can    monitor public spending and the process is       repeated periodically.

Ongoing  

 

Housing

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date

Annual Council House Rent

Consultation with tenants on the proposed annual rent review in line with Housing (Scotland) Act 2001.

Tenants and residents, Tenant Participation Working Group,Elected Members

Tenants consulted on the proposed annual rent review in line with legislation. Newsletter with section on rent review issued to all 3700+ tenants for comment.

1 Sept  2023 1 April 2024

Scottish Social Housing Charter

The Scottish Housing Regulator safeguards the interests of all customers of social landlords. The SHR developed the Charter to monitor the landlord’s performance. 

The Scottish Housing Regulator, Elected Members, Tenants and residents, Tenant Participation Working Group, All customers – internal users of services

Tenants will be involved in monitoring the information detailed in the Annual Charter Return as well as the content of the annual ARC newsletter to tenants. 1 June 2023 31 May 2024

Tenant Satisfaction Survey

Consultation with tenants on the service provided by East Dunbartonshire Council.

Tenants, Elected Members

Customer feedback on various aspects of the customer satisfaction element of the Scottish Social Housing Charter, as well as some other services. 31 March 2025 31 May 2025

Local Housing Strategy

(Annual Review)

Review of the current LHS 23-28.

Tenants and residents, Elected Members, Tenant Participation Working Group

To review the strategic priorities and expected outcomes detailed in the strategy. 1 April 24 30 June 24
The Scrutineers examine housing related policy and operations Tenants/service help to identify possible improvements for the Housing or Property Maintenance Services by scrutinising policy and operations while also giving recommendations.

Tenants and residents, Tenant Participation Working Group, Executive Officers, Elected Members

Improved housing/property maintenance function and better service delivery to customers. 1 April 2022 1 April 2023
Sheltered Housing Forum Quarterly meeting with tenants from EDC sheltered housing complexes to discuss issues relevant to their accommodation and lifestyle.

Sheltered housing tenants, Property Maintenance Services, Social Work

To receive views from sheltered housing tenants on issues affecting their tenancies and agree any new plans / initiatives which may affect them. 1 April 2022 1 April 2023
Tenant Participation Working Group Main consultative forum with meetings held 5 times per year. In line with legislation and good practice re tenant participation. The Housing Service facilitates regular meetings to consult with and/or bring to the attention of TPWG members, any proposed changes to service and/or provide information on service performance. TPWG will now be presented with HGIOS, annual & quarterly indicators at meetings.

Tenants and residents, Elected members, Executive Officers, Property Maintenance

Feedback received is used to guide the Housing Service on proposals to Council regarding services and how to improve them.  1 April 2023 1 April 2024
Annual Tenant Event Event held annually, as an opportunity for all tenants to come together to discuss housing issues. Workshop topics agreed with tenants in advance.

Tenants and residents, Tenant Participation Working Group, Elected members, Community Groups, Executive Officers

TPWG to decide workshop topics and if appropriate this is an opportunity to engage with and collate direct feedback.  01 April 2023 30 Sept 2024

 

Legal and Democratic Services

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date
Civic Government Licensing

Engagement with relevant stakeholders as part of the modernisation of the Council’s civic government licensing conditions, policies, and procedures.  As planned changes are brought in there will be consultation with community groups, relevant parts of trade and the wider public.

Customers, stakeholders (including community groups), public sector partners Efficient & effective, value for money regulated service which takes account of the needs of applicants, the Council and the wider public June 2022 March 2025
Public Entertainment Licensing Engagement with relevant stakeholders as part of the modernisation of the Council’s public entertainment licensing policies and procedures inc application process etc.  Officers have reached out to community groups to offer sessions on going through the application process for public entertainment.  It is anticipated sessions will be held throughout the year. Customers, stakeholders (including community groups and parent-teacher councils), public sector partners Efficient & effective, value for money regulated service which takes account of the needs of applicants, the Council and the wider public June 2022

Ongoing

Statement of Licensing Policy The Licensing Board’s Statement of Licensing Policy is being revised.  Informal consultation has been carried out to ascertain views on what should be included in the new Policy.  Further consultation with relevant stakeholders and the public will take place. Customers, stakeholders (including trade), public sector partners (including Licensing Forum) Efficient & effective, value for money regulated service which takes account of the needs of applicants, the Council and the wider public October 2022

October 2023

East Dunbartonshire Polling Scheme Engagement with stakeholders in relation to the current Polling Scheme with a view to incorporating appropriate changes.  Further engagement on the proposed changes will take place during 2023/24 prior to adoption of the amended/updated Polling Scheme All residents/voters resident within East Dunbartonshire, politicians and political parties, the Boundary Commission and other interested partners An updated Polling Scheme will inform efficient and effective election planning and provide assurance that the Polling Scheme and identified polling places are appropriately located and fit for purpose so as to support the fullest democratic participation in all electoral events. August 2023 October 2023

 

Land Planning and Development

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date
Draft Planning Guidance Consultation on remaining draft planning guidance required to support LDP2. Local residents and businesses, stakeholders The consultations will inform the final content of the guidance. 2023 TBC 2023 TBC
Draft Active Travel Strategy Consultation on the Draft Active Travel Strategy. Local residents and businesses, stakeholders The consultation will enable consideration of the contents of the Draft Active Travel Strategy following the Active Travel Discussion in 2021 and publication of the Evidence Base and Approach at the start of 2023. Summer / Autumn 2023 TBC Summer / Autumn 2023 TBC
LDP3 Early Engagement As a result of the implementation of the Planning (Scotland) Act 2019, the Land Planning Policy team will be required to commence early engagement relating to LDP3. Residents, businesses and full range of statutory and other stakeholders to be confirmed Early engagement will relate to the Evidence Report for LDP3. A report will be considered by the LDP Working Party and Council regarding the commencement of LDP3 and engagement required. Final clarity on the process and use of engagement will emerge from finalisation of the LDP Regulations and Guidance by the Scottish Government, expected late Spring 2023. Autumn 2023 TBC Autumn 2023 TBC
Lennoxtown Sustainable Transport Improvements This is not yet a fully funding project, but design/development funding applications are being made to take project to a construction ready stage, which would be progressed subject to available funding. Widespread public awareness raising throughout the project

Better health and safer routes for walking and cycling

Reducing inequalities -

Improving access to jobs, services and leisure will be widened for all – including children, older people, people with disabilities and people on low incomes.

Creating place that is pleasant and practical for walking and cycling, with better pedestrian and cyclist safety to improve people’s lives in many ways, including feeling connected to the community.

Supporting delivery of sustainable economic growth

Improving the path network while investing in tourism, active travel and recreational walking and cycling.

December 2022 March 24
Westerhill Masterplan and BRR5  (City Deal) Internal and external stakeholder consultation through meetings, online tools and where possible events and consultation sessions Local residents, businesses, internal and external stakeholders Will inform projects for including in City Deal Outline Business Case and others for delivery by other means. plan for implementation Ongoing Ongoing
Bishopbriggs A803 Route Corridor Improvements   (City Deal) Internal and external stakeholder consultation through meetings, online tools and where possible events and consultation sessions. Local residents, businesses, internal and external stakeholders

Will inform projects for including in City Deal Outline Business Case and others for delivery by other means. plan for implementation

Ongoing Ongoing
Twechar Canal Side Project Consultation and Information sharing Twechar Community Action, Local residents, business and external stakeholders Work closely with Twechar Community Action and local community to develop and finalise proposals for the canal side project in Twechar Ongoing Ongoing
Campsie Memorial Hall Project, Lennoxtown Consultation and Information sharing Campsies Hall Trust, local people and interest groups, relevant statutory bodies and agencies. Work closely with the community to develop and finalise proposals for improvement of community run facility in the village Ongoing Ongoing
Milngavie Umbrella Group Group made up of representative organisations and Terms of Reference set and agreed by the Groups. EDC Officers facilitate the meetings. Local community groups and businesses Raise awareness of activities happening across a range of key local groups   Support consultation work, capacity building and plan setting in partnership. Understand synergy and improve community networks. Ongoing Ongoing
Greenspace Strategy Internal and external stakeholder consultation through meetings, online tools and where possible events and consultation sessions. Local residents, internal and external stakeholders Consultation on the Draft Greenspace Strategy, following on from early engagement held in 2021 2023/24 TBC 2023/24 TBC
Food Growing Strategy Local consultation on proposed sites to contribute to the Council’s statutory duty to provide allotment spaces Local residents and interest groups Consultation to inform the finalisation of the Food Growing Strategy 2023/24 TBC 2023/24 TBC
Local Heat & Energy Efficiency Strategy Internal and external stakeholder consultation through meetings, online tools and where possible events and consultation sessions. Local residents, businesses, internal and external stakeholders Full consultation on the Draft Local Heat & Energy Efficiency Strategy Autumn / Winter 2023 Autumn / Winter 2023
Climate Action Plan Internal and external stakeholder consultation through meetings, online tools and where possible events and consultation sessions. Local residents, businesses, internal and external stakeholders Full consultation on the Draft Climate Action Plan Spring 2024 Spring 2024

 

Neighbourhood Services

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date
Roll out for Deposit Return Scheme Provide information to residents and business for the Introduction and roll out of Deposit Return Scheme by the Scottish Government from 2023 onwards Residents, business and Elected Members Working in partnership with Corporate Communications, other local authorities and Zero Waste Scotland on the plan to introduce a Deposit return Scheme in Scotland from 2023. January 2023 June 2024
Increase the participation for recycling across the Council, for all waste streams. Provide accurate information, through campaigns and ongoing communications, of the new additional acceptable plastics in the household recycling service. Residents and Elected Members Campaign developed and delivered through the use of direct leafleting, social media and all relevant communication channels. Recycling performance, through tonnage recording, will be monitored to assess progress. March 2023 March 2024

 

Organisational Transformation

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date
Collaboration across Public Sector Collaborate with public sector partners to exchange best practice and adopt “once for Scotland approach” SMT Will support a best practice approach to digital development April 2023 March 2024
Provider Forums Rolling Provider engagement & consultation events Providers (commissioned services) Engagement and consultation feedback used to help inform HSCP Strategic Plan / Priorities, policy development & oversight of commissioned market Ongoing Ongoing
Service User / Carer Engagement Engage with key stakeholders to obtain views of services / outcomes delivered Individuals who receive services, carer’s, families Outcomes used for contract management /monitoring purposes and to inform strategy development / future service delivery models Ongoing Ongoing
Employee Wellbeing Forum Wellbeing focused forum on recovery and priorities for supporting the workforce

Trades Unions, Employees, HSCP, EDLCT

Prioritisation of wellbeing supports. Identification and informing the policy development priorities for the future in recovery and sustaining wellbeing in the future

April 2021 Ongoing
Employee Survey Survey focused on understanding feedback across themes and workforce areas. 

Trades Unions, Employees, HSCP, EDLCT

To inform Council wide and Service specific action plans to improve levels of employee engagement

September 2022

September 2023

 

Place and Community Planning

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date
Customer Satisfaction (Consumers) With The Trading Standards Service Customer satisfaction survey of consumers using the consumer intervention services provided by the Trading Standards Service.  A representative portion of customers using the consumer intervention services provided.  Feedback gathered and used to develop and inform Trading Standards service provision to consumers.  01-Apr-2023 31-Mar-2024
Customer Satisfaction With Food Safety Inspections Customer satisfaction survey of businesses subject to food safety inspections by Environmental Health.  A representative portion of the local businesses subject to Environmental Health food safety inspections.  Feedback gathered and used to develop Environmental Health service provision in relation to food safety inspections  01-Apr-2023 31-Mar-24
Consultation With Local Communities Via Community Safety Team Attendance At Community Council And Other Resident Meetings Community Safety Team attendance at local community meetings to determine priorities for delivery of community safety initiatives and action plans within the East Dunbartonshire area  Community representatives attending local community council and resident meetings.  Feedback gathered and used to inform Community Safety service provision – development of targeted action plans and work to meet the needs and priorities of our local communities.  01-Apr-2023 31-Mar-24
Consultation With Local Community Representatives Through Co-Production Activity At Local Events Community Protection Service attendance at local community events in conjunction with Police Scotland representatives - consulting with local community representatives to determine and shape priorities for Co-Production service delivery within the East Dunbartonshire area.  Community representatives in attendance at local community events and engaging with Community Protection / Police Scotland representatives.  Feedback gathered and used to inform service provision in relation to Co-Production – development of targeted action plans and work to meet the needs and priorities of our local communities.  01-Apr-2023 31-Mar-24
Consultation With Representatives From The Licensed Trade And Other Liquor Licensing Stakeholders Community Protection Service organisation of and attendance at regular Pubwatch meetings across the EDC area.  Licensed trade and other liquor licensing stakeholders across the EDC area.  Feedback gathered and used to develop service provision in relation to liquor licensing enforcement matters.  01-Apr-2023 31-Mar-24
Customer Satisfaction With Pest Control Services Satisfaction survey of customers receiving Pest Control Services delivered by the Community Safety Team.  A representative portion of customers using the pest control services provided.  Feedback gathered and used to develop and improve pest control service provision.  01-Apr-2023 31-Mar-24
LOIP Outcome Updates and Review with ED Communities A review of LOIP outcomes proposed – particularly post pandemic and in cost of living crisis East Dunbartonshire Communities and Community Planning Partners Update to LOIP 01-Apr-2023 31-Mar-24
Review free school meal and clothing grant application Engage with ‘experts by experience’ to identify barriers, and solutions to support increased access to entitlements and support addressing child poverty East Dunbartonshire Communities and Community Planning Partners Inform online forms and support provided to ‘experts by experience’ 01-Apr-2023 31-Mar-24
Review CAT Policy Engage community transfer bodies, wider community and community planning partners to review the Community Assets Policy Community Transfer Bodies; Community organisations and community planning partners Inform CAT Policy and operating procedures 01-Apr-2023 31-Mar-24
Develop a Gaelic Plan Engage communities to develop a Gaelic Plan for ED area East Dunbartonshire communities and community planning partners Inform East Dunbartonshire Gaelic Plan 2023-28 01-Apr-2023 31-Mar-24

 

Roads and Environment

Title Description Audience How this engagement will be used to inform planning and service delivery Planned Start Date End Date
Glazert Water Restoration Design of improvements along riparian corridor to provide improved flood storage capacity, habitat improvements and increased connectivity Local residents, businesses, internal and external stakeholders Returning river to its natural course will manage river flow and reduce risk of flooding properties downstream, in addition to habitat and amenity improvements March 2020 March 2025
River Kelvin Tributaries Restoration Restore the tributaries to promote biodiversity and active travel and reduce flood risk. Local residents, businesses, internal and external stakeholders Reduce flood risk and provide improved flood storage capacity, habitat improvements April 2022 March 2025
Canniesburn Toll Signalisation Internal and external stakeholder engagement through meetings Local residents, businesses, internal and external stakeholders

Support LP&D Traffic and Transport Colleagues in the delivery of the appropriate junction and road improvements where applicable to enhance operation and safety and reduce queuing and vehicular delay. Improvement to junctions/road network affected by development. Deliver improvements to the A81 Route Corridor to mitigate congestion and improve air quality. Implement the SCOOT system to improve traffic management

April 2020 March 2025
Lennoxtown Sustainable Transport Improvements

Information and Consultation Drop In events. Presentations and awareness raising with regular attendance at community committee meetings and other stakeholder events delivered in partnership with other internal services

Widespread public awareness raising throughout the project

Support LP&D Traffic and Transport Colleagues in the delivery. Better health and safer routes for walking and cycling. Reducing inequalities. Improving access to jobs, services and leisure will be widened for all – including children, older people, and people with disabilities and people on low incomes. Creating place that is pleasant and practical for walking and cycling, with better pedestrian and cyclist safety to improve people’s lives in many ways, including feeling connected to the community. Supporting delivery of sustainable economic growth Improving the path network while investing in tourism, active travel and recreational walking and cycling.

April 2019 March 2025
Climate Ready Park – Woodhill & Etive Park Construction Local residents The Streetscene service will organise planting days, volunteering opportunities and provision of food growing sites which will have ongoing monitoring. June 2023 June 2025
Engagement with Friends of Group

Regular meeting attendance and project development and creation with the following groups (attendance at all Comm Council groups when requested): Whitefield Pond Group, Lennoxtown, Lennoxtown Project Group, Lennoxtown, Campsie Community Council, Milton of Campsie Community Council, MOC Railway Restoration Project, Friends of Lenzie Moss, Waterside Community Council, Bishopbriggs Community Council, Milngavie in Bloom, Balmore Community Council, Torrance Greenspace Group, Milngavie Community Council, Milngavie Development Trust, King George V Group, Cairnhill Woods Group, Mains Estate Residents Group, Westerton Group, Friends of Bishopbriggs Park, Lenzie Community Council

Local residents Maintain communication with local communities providing updates on projects and improvement works April 2023

March 2024

Waterside Play Consultation Consultation and voting on submitted plans with residents as to potential play upgrades at Taig Road, Waterside Local residents Part of the Waterside Greenspace Plan.This will inform and implement play park improvements in the local area required and suitability of transferring current LAP to a larger LEAP play park at the turning circle at Taig Road.

April 2023

March 2024

Play Park Action Plan Consultation to vote for preferred designs Schools/local residents Consultation will be carried out to choose design for all play park work carried out throughout the year

April 2023

March 2024