Coronavirus (COVID-19)

COVID 19 Update

It continues to be a challenging time as the coronavirus (COVID-19) pandemic develops across the UK. It has been stressed how essential it is for public health advice in relation to social distancing to be followed to stem the spread of the virus.

The health, safety and wellbeing of our Council employees and service users is paramount and based on the latest position from both UK and Scottish Governments, changes have been made to Council  service delivery.  The following key principles apply:

  • Council will continue to deliver services where it is possible to do so through home working and online and telephone provision.
  • An alternative provision for children of key workers (who meet the Government’s criteria and who have no other safe child care) and for vulnerable children within East Dunbartonshire, is being put in place.
  • The East Dunbartonshire Health & Social Care Partnership will continue to provide essential care and protection services, and will deliver these in line with Business Continuity Plans as well as the Caring for People Plan.
  • All other frontline Council services will move to emergency service delivery only.

Changes to Service Delivery as a result of Coronavirus (COVID-19)

Where it is possible, our employees will work from home.  All employees in jobs where home/remote working is not possible will be expected to remain at home, with the exception of those required to deliver the following services:

Business Support

Advice and information for East Dunbartonshire businesses during the coronavirus emergency can be accessed by visiting www.businessworks.scot and www.eastdunbarton.gov.uk/residents/business/business-support-during-coronavirus-emergency

That includes details of the Scottish Government Coronavirus Business Support Fund, which is being administered by local authorities - including East Dunbartonshire Council.

We will not be issuing our Non Domestic Rates bills at this time as a result of the current coronavirus (COVID-19) circumstances and impact on business.  A further update will be provided once we all return to normal operating.

Cemeteries

We are continuing to provide services to bereaved families, including graveside services. 

Families should note the current Government guidelines in relation to attending funerals and burials.  Only immediate family aer permitted to attend a burial and social distancing must be observed inthe cemetery.

Community Safety

Emergency call out arrangements are in place where an urgent response is required for:

  • CCTV
  • Anti-Social Behaviour investigations
  • Emergency call out for Pest Control
  • Emergency call out for Control of Dogs response 

Council Facilities & EDLC Trust Facilities

Council facilities have been closed and these include:

  • Community Hubs: Bearsden Hub, Bishopbriggs Hub, Kirkintilloch Hub and Lennoxtown Hub 
  • Our Community Centres: Auchinairn Community Centre, Hillhead Community Centre, Milngavie Community Education Centre, Torrance Community Centre
  • Our Public Halls: Bearsden Hall, Milngavie Town Hall, The War Memorial Hall Bishopbriggs, Westerton Hall
  • All community lets in Council facilities, including schools are cancelled while the emergency measures are in place. 

All EDLC Trust facilities are also closed and these include:

  • All libraries
  • All sports and leisure facilities: Allander Leisure Centre, Kirkintilloch Leisure Centre, the Leisuredrome Bishopbriggs and Huntershill Sports Facility
  • The Lillie Art Gallery
  • The Auld Kirk Museum
  • Kilmardinny House
  • Kirkintilloch Town Hall
  • Community arts classes and sport development activity
  • Pitches & Pavillions

Council Payments

Payments will not be able to be made in our Community Hubs, however these can still be made by:

Touchtone telephone on 0300 123 4524
Online at www.eastdunbarton.gov.uk/payments
By telephone on 0300 123 4510

Council Tax

Council Tax bills for 2020/21 have recently been issued and have understandably caused some concern amongst those who have lost their job or who have seen a reduction in their income or earnings as a result of the coronavirus (COVID-19).

If you are in this position, you are encouraged to apply for a Council Tax Reduction as soon as possible.  Please visit our Make a benefit claim page.

We are sympathetic to people’s circumstances and can help with a period of reduced payments if this would be helpful. At this time we will not be pursuing legal action against people who cannot pay as a result of this emergency.

If you need our help please contact us by email at:

If you are unable to email please contact:
Council Tax enquiries/Debt enquiries – 0141 578 8190
Council Tax Reduction/benefit enquiries - 0800 901 057

As you will appreciate, our lines are likely to be busy, please only call if you do not have access to email.

If you have a direct debit in place to pay by instalments – the first payment for the coming financial year is due to be deducted on your relevant payment date of the 1st, 15th or 28th of April. 

If your earnings are unaffected you should continue to make your council tax payments as normal.

Customer Services

Our Emergency Responses Centre continues to provide emergency 24/7 and out of hours services, including community alarms, hourcare response and the Scottish Welfare Fund.

Our Contact Centre continues to respond to 0300 123 4510 numbers during office hours (Monday to Friday 9am – 5pm). 

Customer Services can also be contacted by email at customerservices@eastdunbarton.gov.uk

Environmental Health, Trading Standards & Licensing Standards

Environmental Health

Arrangements for emergency call out are in place  for:

  • Public Health and food safety response
  • Health & Safety enforcement

Trading Standards

Arrangements for emergency call out are in place  for:

  • Consumer Safety
  •  Public Safety enforcement


Licensing Standards

Arrangements for emergency call out are in place  for:- Licensing Standards

  • Criminal or civil licensing breach for taxis

Licensing

All new licence applications are currently suspended.  Arrangements have been put in place for licence renewals and these will be communicated directly to relevant parties.

Facilities Management and Property Maintenance

Facilities Management

  • Essential cleaning, catering and janitorial support will be provided to all operational facilities required by frontline staff
  • The FM Emergency Response Team for emergency on-call overnight service will also be provided.

Property Maintenance

  • We have an emergency call out rota for emergency repairs in residential and non-residential property only.
  • Care and Repair Services are currently suspended.

Health & Social Care Partnership (HSCP)

The East Dunbartonshire Health & Social Care Partnership will continue to provide essential care and protection services, and will deliver these in line with Business Continuity Plans as well as the Caring for People Plan.

Kirkintilloch Health & Care Centre (KHCC) remains open for confirmed appointments only.  There is no drop in access to this building from this time. Please note, the newly established Covid-19 Community Assessment and Care Centre at KHCC will not provide testing facilities.

Housing & Homelessness

Emergency call out response arrangements are in place for vulnerable families and/or adults presenting as homeless at this time.

Parks & Playparks & Allotments including Mugdock Country Park

Parks & Playparks

We have provided an update in relation to our parks and playparks, reminding people of the current social distancing guidelines which are in place.  You can find the information on our Covid-19 Parks and Allotments page.

Please note:  There will be no commencement of allotment allocations at this time.
  

Mugdock Country Park

Operations and businesses at Mugdock Country Park are now closed and there is no access to any of the car parks.

Please note that no-one should be driving to Mugdock Country Park.  Government advice is to stay at home.  Exercise is permitted each day, but only close to home.  Unnecessary travel should be avoided, and travelling to the Country Park or any other natural beauty spots in the area by car is not essential travel.

Planning & Building Standards

Emergency call out arrangements are in place for building Standards only for unsafe building response in the event of an emergency.

Registration

Covid-19 Registration


Registering a birth

All birth registration appointments are postponed with immediate effect. Please do not worry about the 21-day time limit as extensions will be in place. Any updates will be posted here.


Arranging a civil ceremony

Following the recent announcement from the First Minister, no further ceremonies will take place until further notice.
If your ceremony has been postponed due to the current coronavirus (COVID-19) pandemic and you wish to arrange a new date you will not need to submit new marriage notice forms if the ceremony is to take place before 31 December 2020 and no additional fees for notices will be due. If the date is in 2021 contact the registrar later this year to lead you through the process.

Marriage Schedules will not be issued for forthcoming ceremonies until further notice.


Registering a death

We are now carrying out death registrations remotely which means we can complete the registration over the phone. No face-to-face appointments will take place.
 
To register a death, the GP (or hospital doctor if the death occurred in hospital), will need to email the Medical Certificate of Cause of Death (MCCD Form 11) to the Registrar where you intend to register the death. It would be helpful if they include the contact details of the informant (for example, family member or funeral director) with the MCCD so that the MCCD can be easily connected to the individual contacting us to register the death.

The GP or hospital doctor should post the original MCCD to the registration office, marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

When our registrars receive the MCCD the registration process can start. We may need to contact you more than once to complete the registration process.

If you intend to register the death in East Dunbartonshire, the MCCD should be emailed to registration.services@eastdunbarton.gov.uk

The original MCCD should be posted to the registration office, marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

Please do not send the MCCD to several registration offices. 

If you consider that you have an emergency registration enquiry then please call  0300 123 4510  Monday to Friday 9am – 5pm. 


Registering a Still Birth

We are now carrying out still birth registrations remotely which means we can complete the registration over the phone. No face to face appointments will take place

To register a still birth the midwife or hospital doctor will require to email the Medical Certificate of Cause of Still Birth (MCCSB Form 6) to the Registrar where you intend to register the still birth. It would be helpful if they could include the contact details of the informant with the Medical Certificate of Cause of Still Birth. If contact details are not included you will have to contact the Registration office. 

The midwife or hospital doctor should post the original Medical certificate of cause of still birth to the Registration office marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.
When we receive the Medical Certificate of Cause of Still Birth the registration process can start. We may need to contact you more than once to complete the registration process.

If you intend to register the still birth in East Dunbartonshire the Medical Certificate of Cause of Still Birth should be emailed to registration.services@eastdunbarton.gov.uk

The original Medical certificate of cause of still birth should be posted marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

Please do not send the Medical certificate of cause of still birth to several registration offices. 

If you consider that you have an emergency registration enquiry then please call  0300 123 4510  Monday to Friday 9am – 5pm. 

The above information applies in all cases until further notice

Revenues & Benefits

Communication with the Revenues and Benefits team is by email and telephone only.  Arrangements are in place for any office based tasks required to continue to deliver our Revenues and Benefits service. 

Roads & Street lighting

Emergency response arrangements are in place for Roads for the following:

Roads incidents including continuation of the Winter Plan in the event of a major weather event
Emergency call out rota for flooding issues damaging property; flooding issues that may cause injury or cause significant impact to traffic flow; and monitoring flood defences in the event of a major weather event

Emergency response required for Road Traffic Accidents and Road/Footway Surface defects which have the potential to cause injury/damage to vehicle
Fallen trees already fallen onto or in danger of falling onto the public road

Emergency response arrangements are in place for lighting incidents including:
 
Lighting fault where live cables are exposed such as vandalised column doors
Lighting columns damaged in road traffic accidents or any that pose risk of falling onto the public road

Schools and Early Years

An arrangement is in place for children of key workers (who meet the Government’s criteria and who have no other safe child care) and for vulnerable children within East Dunbartonshire, which is being communicated directly.

Our arrangements are detailed on the Covid-19 School update and Covid-19 Early Years Update.

Details of the Council's food voucher scheme for those in receipt of a School Clothing Grant, including Frequesntly Asked Questions (FAQs) can be found at www.eastdunbarton.gov.uk/covid-19-foodvouchers
 

Communications are being sent directly to the parents/carers of our Early Years establishments advising them of the arrangements in relation to fees for the current and next session.

Waste

Residential general waste collections (grey bins) will continue to be collected based on the current uplift arrangements, however, recycling collections are now suspended until further notice.
Residents are advised to dispose of food waste in their general waste (grey) bin

Special Uplifts are also currently suspended.

Garden waste collections have not yet commended and are suspended.

Commercial residual waste will continue based on the current arrangements

Mavis Valley Recycling Centre is now closed.

There is guidance and advice on waste and recycling during this challenging period as we manage the impact of coronavirus (COVID-19) and this information can be found on our Covid-19 Waste Update Page.

Council Meetings and Councillors

All Council Meetings and Committee Meetings have been cancelled until further notice as a result of the coronavirus (Covid-19) pandemic.

Councillors can still be contacted by email in the usual way, and you can find your local councillor's details on the Councillor page of this website. www.eastdunbarton.gov.uk/council/committees-and-councillors/councillors-....

Other Decisions that have been taken in relation to our service delivery include:

  • Parking Charges throughout the area are now suspended
  • Mail: We will only communicate with the public via email or by telephone and there will be no mail collection or distribution at Council buildings
  • No debt collection
  • No launching the annual care of gardens scheme at this time

We will continue to keep our communities advised of where they can continue to access essential services and thank everyone for their continued support, co-operation and understanding in these unprecedented and challenging times.  The following are sources of additional information:

NHS Key Information & Updates

Latest guidance about COVID-19 from NHS Scotland and the Scottish Government, including social distancing and stay at home advice can be found at http://nhsinform.scot/coronavirus.
 
If you’ve developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild. Do not go to your GP, pharmacy or hospital.

You should only phone 111 if your symptoms:

  • have not improved after 7 days
  • are severe or you have shortness of breath
  • worsen during home isolation.

You should also phone 111 if you develop breathlessness or it worsens, especially if you:

  • are 70 years old or over
  • have underlying poor health
  • have heart or lung problems
  • have a weakened immune system, including cancer
  • have diabetes

If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.

The key advice on protecting yourself and others from any respiratory virus, including coronavirus (COVID-19) is to:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue.
  • To kill germs, wash your hands with soap and water, or use a high alcohol content sanitiser gel.
  • Below is the guidance on household isolation

coronavirus poster

  nhs household isolation poster

 

 

NHS poster

Scottish Government Updates

The UK Government and Scottish Government have plans in place for managing coronavirus.

Be assured that Scotland is well prepared for these types of outbreak and will remain vigilant. Health organisations have established public health and infectious disease experts working round the clock.

This is peak season for respiratory and flu-like illness. There will be cases presenting with symptoms of cough, fever and shortness of breath, but these are highly unlikely to be novel coronavirus.

The Scottish Government publishes a daily update on coronavirus in Scotland at 2pm on their website at  www.gov.scot/coronavirus-covid-19