Coronavirus (COVID-19)

COVID 19 Update

It continues to be a challenging time as the coronavirus (COVID-19) pandemic develops across the UK. It has been stressed how essential it is for public health advice in relation to social distancing to be followed to stem the spread of the virus.

The health, safety and wellbeing of our Council employees and service users is paramount and based on the latest position from both UK and Scottish Governments, changes have been made to Council  service delivery.  The following key principles apply:

  • Council will continue to deliver services where it is possible to do so through home working and online and telephone provision.
  • An alternative provision for children of key workers (who meet the Government’s criteria and who have no other safe child care) and for vulnerable children within East Dunbartonshire, is in place.
  • The East Dunbartonshire Health & Social Care Partnership will continue to provide essential care and protection services, and will deliver these in line with Business Continuity Plans as well as the Caring for People Plan.
  • All other frontline Council services will move to emergency service delivery only.

Changes to Service Delivery as a result of Coronavirus (COVID-19)

Where it is possible, our employees will work from home.  All employees in jobs where home/remote working is not possible will be expected to remain at home, with the exception of those required to deliver the following services:

Business Support

Advice and information for East Dunbartonshire businesses during the coronavirus emergency can be accessed by visiting www.businessworks.scot and www.eastdunbarton.gov.uk/residents/business/business-support-during-coronavirus-emergency

That includes details of the Scottish Government Coronavirus Business Support Fund, which is being administered by local authorities - including East Dunbartonshire Council.

We will not be issuing our Non Domestic Rates bills at this time as a result of the current coronavirus (COVID-19) circumstances and impact on business.  A further update will be provided once we all return to normal operating.

Cemeteries

Attendance at burials

Updated Tuesday 14 July: We realise that it is always difficult to lose a loved one and understand the particular challenges facing bereaved families at a time when ordinary activity and movement is restricted.  However the Council also has to be mindful of the need to protect its employees and the wider community.

The restrictions on the number of people who can attend a funeral are being relaxed from Wednesday 15 July. This means that funeral services are no longer limited to just ‘close family’. However, Scottish Government advice is that no more than 20 people should attend a funeral service in person. This will apply to both indoor and outdoor funeral services. This is to help prevent and mitigate any potential spread of the virus. 

Mourners will be required to follow physical distancing measures including staying two metres apart from other households. 

Depending on a venue’s capacity, the total number of people able to attend a funeral service may be less than 20 people. Individual organisations are best placed to judge capacity. 

Please note that this applies only to funeral services – associated gatherings such as wakes, are still subject to the rules which apply to all other indoor and outdoor gatherings.

For more information, visit https://blogs.gov.scot/funeral-industry/2020/07/10/funeral-service-attendance-to-be-limited-to-a-maximum-of-20-people-with-physical-distancing-and-crematoriums-to-reopen-to-members-of-the-public/ 


Updated Friday 27 March: The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020 set out temporary restrictions around funeral services.  These regulations permit you to leave your home to attend the funeral service of:

  • a member of your household;
  • a close family member; or
  • only if no-one in the above two categories is attending, a close friend.

Compliance with these regulations and the wider guidance on physical distancing is important to help stop the spread of coronavirus (COVID-19) amongst communities and to protect the health and wellbeing of staff and those attending.

In line with wider public health advice, attendance at the cemetery must be kept to the minimum number of people possible, and for the avoidance of doubt, no more than 10 people should attend.

You must not attend the burial if you are displaying symptoms of coronavirus (Covid-19) or if you are required to self-isolate because a member of your household has displayed symptoms.


At the Cemetery

No services or ceremonies are permitted within the Council’s cemeteries at this time.  This includes music and the distribution of service sheets and the Council would ask local celebrants to be mindful of this.

Only the Council’s burial staff and Funeral Directors shall be involved in transporting the coffin from the hearse to the graveside and lowering the coffin.  Physical distancing with mourners must be maintained while transporting the coffin and during the burial.  Mourners must remain behind any markers in place to maintain a suitable distance to the burial staff.  Once the coffin has been lowered then the Council’s burial staff will step away from the graveside to allow the immediate family in attendance a short period of time to step forward and pay respects.

Please note that the Council reserves the right to suspend the committal in the event of any failure to observe these requirements.

We appreciate your understanding and co-operation in these measures to help protect the Council’s staff and the wider community from coronavirus (Covid-19).

Community Safety

Emergency call out arrangements are in place where an urgent response is required for:

  • CCTV
  • Anti-Social Behaviour investigations
  • Emergency call out for Pest Control
  • Emergency call out for Control of Dogs response 

Council Facilities & EDLC Trust Facilities

Council facilities have been closed and these include:

  • Community Hubs: Bearsden Hub, Bishopbriggs Hub, Kirkintilloch Hub and Lennoxtown Hub 
  • Our Community Centres: Auchinairn Community Centre, Hillhead Community Centre, Milngavie Community Education Centre, Torrance Community Centre
  • Our Public Halls: Bearsden Hall, Milngavie Town Hall, The War Memorial Hall Bishopbriggs, Westerton Hall
  • All community lets in Council facilities, including schools are cancelled while the emergency measures are in place. 

All EDLC Trust facilities are also closed and these include:

  • All libraries
  • All sports and leisure facilities: Allander Leisure Centre, Kirkintilloch Leisure Centre, the Leisuredrome Bishopbriggs and Huntershill Sports Facility
  • The Lillie Art Gallery
  • The Auld Kirk Museum
  • Kilmardinny House
  • Kirkintilloch Town Hall
  • Community arts classes and sport development activity
  • Pitches & Pavillions

Council Meetings and Councillors

The next meeting of Council is scheduled for Thursday 20 August at 3pm and will be held remotely.  The Agenda and papers for the meeting will be published in the Committee Diary in advance of that meeting, and the link to watch the meeting live will also be included in the Committee Diary on the day: 

https://www.eastdunbarton.gov.uk/council/committees-councillors/committee-diary

Councillors can still be contacted by email in the usual way, and you can find your local councillor's details on the Councillor page of this website. www.eastdunbarton.gov.uk/council/committees-and-councillors/councillors-....

Council Payments

Payments will not be able to be made in our Community Hubs, however these can still be made by:

Touchtone telephone on 0300 123 4524
Online at www.eastdunbarton.gov.uk/payments
By telephone on 0300 123 4510

Council Tax

Council Tax Premiums

It has been agreed that the application of the 100% Council Tax Premium may be detrimental to those residents who, through no fault of their own, are now unable to progress works to bring their homes back into use. 

The implementation of the 100% Council Tax Premium applied the powers under the Council Tax (Variation for Unoccupied Dwellings) Scotland Regulations 2013 to bring homes back into use and increase the number of affordable homes in East Dunbartonshire.

The continued and retrospective application of this policy is not considered to be in the best interests of residents at this time.  As such, the 100% Council Tax premium element of the policy will now not be charged and arrangements will be put in place to provide refunds to those who have incurred this liability since the lockdown commenced (23 March 2020) to further support our communities through these challenging times. 

This policy will be brought back to Council at a future date, and following the resumption of normal business, for consideration of application from the commencement of the 2021/22 financial year.
 

Council Tax Bills & Council Tax Reduction

Council Tax bills for 2020/21 have recently been issued and have understandably caused some concern amongst those who have lost their job or who have seen a reduction in their income or earnings as a result of the coronavirus (COVID-19).

If you are in this position, you are encouraged to apply for a Council Tax Reduction as soon as possible.  Please visit our Make a benefit claim page.

We are sympathetic to people’s circumstances and can help with a period of reduced payments if this would be helpful. At this time we will not be pursuing legal action against people who cannot pay as a result of this emergency.

If you need our help please contact us by email at:

If you are unable to email please contact:
Council Tax enquiries/Debt enquiries – 0141 578 8190
Council Tax Reduction/benefit enquiries - 0800 901 057

As you will appreciate, our lines are likely to be busy, please only call if you do not have access to email.

If you have a direct debit in place to pay by instalments – the first payment for the coming financial year is due to be deducted on your relevant payment date of the 1st, 15th or 28th of April. 

If your earnings are unaffected you should continue to make your council tax payments as normal.

Customer Services and Complaints

Emergency Response Centre
Our Emergency Response Centre continues to provide emergency 24/7 and out of hours contact for all services, including community alarms, hourcare response and the Scottish Welfare Fund. 

Customer Services
Our Customer Services team continues to be available by telephone and email, Monday to Friday 9am - 5pm.  They also respond to queries through our Facebook and Twitter social media channels.  You can contact customer services as follows:
Phone:     0300 123 4510
Email:     customer services@eastdunbarton.gov.uk

Complaints
Your comments and complaints are important to us and inform any changes we need to consider in our service delivery.  The impact of Covid-19 on our services also impacts our ability to respond to complaints within our defined timescales and we ask customers for their understanding where these timescales cannot be met. We will endeavour to get responses and updates back just as soon as we are able to.
 

Environmental Health, Trading Standards & Licensing Standards

Environmental Health

Arrangements for emergency call out are in place for:

Business premises closures and social distancing enforcement within business premises identified in the emergency legislation
Public Health and food safety response
Health & Safety enforcement

Trading Standards

Arrangements for emergency call out are in place for:

 Business premises closures and social distancing enforcement within business premises identified in the emergency legislation
 Urgent doorstep crime enforcement
 Animal health and welfare(Livestock) enforcement
 Petroleum emergencies

Licensing Standards

Arrangements for emergency call out are in place for:

Liquor and taxi enforcement

Facilities Management and Property Maintenance

Facilities Management

  • Essential cleaning, catering and janitorial support will be provided to all operational facilities required by frontline staff
  • The FM Emergency Response Team for emergency on-call overnight service will also be provided.

Property Maintenance

  • We have an emergency call out rota for emergency repairs in residential and non-residential property only.
  • Care and Repair Services are currently suspended.

Health & Social Care Partnership (HSCP)

The East Dunbartonshire Health & Social Care Partnership will continue to provide essential care and protection services, and will deliver these in line with Business Continuity Plans as well as the Caring for People Plan.

Kirkintilloch Health & Care Centre (KHCC) remains open for confirmed appointments only.  There is no drop in access to this building from this time.

Please note, the newly established Covid-19 Community Assessment and Care Centre at KHCC will not provide testing facilities and is also by appointment only.  A video has been produced to explain what happens if you are asked to attend an appointment at the Assessment Centre and you can view this on the NHS Greater Glasgow and Clyde website:


https://www.nhsggc.org.uk/your-health/health-issues/covid-19-coronavirus...
 

Housing & Homelessness

Emergency call out response arrangements are in place for vulnerable families and/or adults presenting as homeless at this time.

Licensing

Liquor Licensing (Update Thursday 2 July 2020)

As part of Phase 2 of the Scottish Government Route Map for coming out of lockdown, bars and restaurants can reopen outdoor areas from 6 July for the purposes of serving food and alcohol, so long as physical distancing and increased hygiene routines are in place.

Please visit our Covid-19 Licensing Update page for full details of licensing requirements and application process.

Parks & Playparks & Allotments including Mugdock Country Park

Parks & Playparks

We have provided an update in relation to our parks and playparks, reminding people of the current social distancing guidelines which are in place.  You can find the information on our Covid-19 Parks and Allotments page.

Parks Maintenance Update (Tuesday 19 May)
From week beginning Monday 18 May, some seasonal maintenance services will recommence, including grass cutting and herbicide treatment in parks.  This is a phased return and the tasks will be undertaken using a reduced number of employees so timescales and frequencies will reflect this revised way of working.

Please note:  There will be no commencement of allotment allocations at this time.
  

Mugdock Country Park

Operations and businesses at Mugdock Country Park are now closed and there is no access to any of the car parks.

Please note that no-one should be driving to Mugdock Country Park.  Government advice is to stay at home.  Exercise is permitted each day, but only close to home.  Unnecessary travel should be avoided, and travelling to the Country Park or any other natural beauty spots in the area by car is not essential travel.

Planning & Building Standards

Planning Service

Please note that due to the restrictions on working practices necessitated by the Covid-19 pandemic the Planning Service are currently unable to receive paper mail including letters of representations. All representations to planning applications should therefore be submitted electronically. Please submit your representations through this website or by emailing planning@eastdunbarton.gov.uk 
Given the fast-changing nature of this situation, the level of service we provide may change. Updates will appear here as frequently as possible when there are significant changes to the level of service which we can provide

Planning Update 7 July 2020

These procedures apply to those hospitality businesses wishing to apply for an occasional licence in relation to reopening outdoor space

Planning - Temporary Seating Area Procedures

Building Standards

Emergency call out arrangements are in place for Building Standards only for unsafe building response in the event of an emergency. 

Please note that due to the restrictions on working practices necessitated by the Covid-19 pandemic the Building Standards Service are currently unable to receive paper applications. We are able to process new building warrants submitted through the eBuilding Standards and are applying Reasonable Inquiry to allow completions to come through. The team can be contacted by email:buildingstandards@eastdunbarton.gov.uk.
Should this change as a result of the Council's ongoing response to Covid-19 a further update will be provided.

Planning Policy 

At present work is continuing on Local Development Plan 2 in line with the Council's Development Plan Scheme. The Land Planning Policy team is working from home and can be contacted at development.plan@eastdunbarton.gov.uk  Should this change as a result of the Council's ongoing response to Covid 19 a further update will be provided.

Registration

Covid-19 Registration (Updated Monday 29 June)

Registering a birth 

The Scottish Government has confirmed that Birth registrations can commence from Monday 29 June.  Birth registrations will be strictly by appointment only and will be in two stages.  Firstly, we will record the details of the birth through a telephone appointment, which will be followed by a registration appointment to sign the register and collect the birth certificate. 

You must bring your Birth Registration card issued by the Hospital (or your midwife for a home-birth) to the final registration appointment.

If the baby's parents are married to each other, only one parent needs to attend the birth registration appointment.

If the baby's parents are not married to each other, and the father wishes to appear on the birth certificate, both must be available for the preliminary telephone appointment and both must attend the final birth registration appointment.

Due to the backlog in births as a result of Covid-19, we will be allocating appointments according to your baby’s date of birth in line with this timetable:

Date of baby’s birth

Registration commencing from

Before 31 March 2020

29 June

1 April – 30 April 2020

6 July

1 May – 31 May 2020

27 July

1 June – 30 June 2020

17 August

1 July – 31 July 2020

7 September

1 August onwards

28 September


To make a birth registration appointment, please phone 0300 1234510 or email customerservices@eastdunbarton.gov.uk


Marriage & Civil Partnership

The Scottish Government has confirmed that marriages and civil partnerships can also proceed, within the current guidelines and restrictions in place as a result of Covid-19.  Guidance advises couples to submit their Marriage/Civil Partnership Notice once they have a date and location for their ceremony.

Marriage & Civil Partnership Notices for ceremonies taking place within East Dunbartonshire, along with photocopies of all supporting documentation (scanned where possible), should be posted by recorded delivery to the registrar at:

Registrar
Kirkintilloch Community Hub,
William Patrick Library
2-4 West High Street,
Kirkintilloch G66 1AD.

Full contact details, including an email address should accompany the documentation. Notices received by any other means will not be processed. 

Please note the following:

  • Marriage notice must be given in the three-month period prior to the date of marriage and NOT LATER THAN 29 DAYS BEFORE THE DATE OF MARRIAGE.  Normally notices should be submitted about 10 to 12 weeks beforehand and you must take account of any potential postal delays at this time.
  • The current physical distancing restrictions are such that the Council does not have the normal flexibility to deal with late or incomplete submissions, so will be closely applying the timescales and other regulatory provisions.
  • The minimum notice period is 29 days before the date of the proposed marriage/civil partnership.  This is the date by which the notice must be with the Registration Service - if you do not submit your documentation until the last minute and there is a delay in receipt then you could be faced with the need to postpone your marriage/civil partnership. 

For Marriages & Civil Partnerships taking place outwith East Dunbartonshire, you should contact the relevant Local Authority for guidance.
 

Registering a death

We continue to carry out death registrations remotely which means we can complete the registration over the phone. No face-to-face appointments will take place.
 
To register a death, the GP (or hospital doctor if the death occurred in hospital), will need to email the Medical Certificate of Cause of Death (MCCD Form 11) to the Registrar where you intend to register the death. It would be helpful if they include the contact details of the informant (for example, family member or funeral director) with the MCCD so that the MCCD can be easily connected to the individual contacting us to register the death.

The GP or hospital doctor should post the original MCCD to the registration office, marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

When our registrars receive the MCCD the registration process can start. We may need to contact you more than once to complete the registration process. 

On completion, our registrars will also advise you on how payment can be made for an extract of the death registration and you will be provided with a Registration Reference Number for this.  If you have not been issued with a Registration Reference Number, please contact Registration Services on 0300 123 4510 prior to attempting to make a payment. 

If you intend to register the death in East Dunbartonshire, the MCCD should be emailed to registration.services@eastdunbarton.gov.uk

The original MCCD should be posted to the registration office, marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

Please do not send the MCCD to several registration offices. 

If you consider that you have an emergency registration enquiry then please call  0300 123 4510  Monday to Friday 9am – 5pm. 


Registering a Still Birth

We are now carrying out still birth registrations remotely which means we can complete the registration over the phone. No face to face appointments will take place

To register a still birth the midwife or hospital doctor will require to email the Medical Certificate of Cause of Still Birth (MCCSB Form 6) to the Registrar where you intend to register the still birth. It would be helpful if they could include the contact details of the informant with the Medical Certificate of Cause of Still Birth. If contact details are not included you will have to contact the Registration office. 

The midwife or hospital doctor should post the original Medical certificate of cause of still birth to the Registration office marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

When we receive the Medical Certificate of Cause of Still Birth the registration process can start. We may need to contact you more than once to complete the registration process.

If you intend to register the still birth in East Dunbartonshire the Medical Certificate of Cause of Still Birth should be emailed to registration.services@eastdunbarton.gov.uk

The original Medical certificate of cause of still birth should be posted marked for the attention of the Registrar, at William Patrick Library, 2 - 4 West High Street, Kirkintilloch G66 1AD.

Please do not send the Medical certificate of cause of still birth to several registration offices. 

If you consider that you have an emergency registration enquiry then please call  0300 123 4510  Monday to Friday 9am – 5pm. 

The above information applies in all cases until further notice.
 

Revenues & Benefits

Communication with the Revenues and Benefits team is by email and telephone only.  Arrangements are in place for any office based tasks required to continue to deliver our Revenues and Benefits service. 
 

Roads & Environment

Seasonal Maintenance Update (Tuesday 19 May)

Some seasonal maintenance activities in the Roads and Environment service areas will recommence week beginning Monday 18 May. This is a phased return and the tasks will be undertaken using a reduced number of employees so timescales and frequencies will reflect this revised way of working.

The seasonal work which will recommence is detailed below:

Streetscene Operations

Streetscene operations
Operational Task Service Comments
Grass cutting Streetscene Operations Mixture of Parks and EDC Housing open-spaces
Herbicide Treatment Streetscene Operations Mixture of Park and EDC Housing open-spaces
Mechanical street sweeping (internal) Streetscene Operations  
Burns & trash screens Streetscene Operations Undertaken on behalf of Roads Flood/Drainage Team

Roads Operations

Operational Task Service
Gulley cleaning Roads Network Operations
Carriageway and footway Inspections and repairs Roads Network Operations

 

Emergency response arrangements remain in place for Roads & Street Lighting as follows:

Roads incidents in the event of a major weather event
Emergency call out rota for flooding issues damaging property; flooding issues that may cause injury or cause significant impact to traffic flow; and monitoring flood defences in the event of a major weather event

Emergency response required for Road Traffic Accidents and Road/Footway Surface defects which have the potential to cause injury/damage to vehicle
Fallen trees already fallen onto or in danger of falling onto the public road

Lighting fault where live cables are exposed such as vandalised column doors
Lighting columns damaged in road traffic accidents or any that pose risk of falling onto the public road

Schools and Early Years

School Placing Requests

The Scottish Government has issued regulations relating to placing requests for schools' admissions for the School Session 2020/21.  The new regulations amend the time limits in relation to making decisions on placing requests and in hearing appeals against refusals of placing requests. 

The new deadline whereby the Council is required to notify applicants of decisions on placing requests for the School Session 2020/21 is now 31 May 2020.

The Council is working to process all applications and to develop appeal procedures taking account of the restrictions due to coronavirus (Covid-19).

The Council will keep placing request applicants informed of any further developments through updates on the website and through social media channels.

 

Schools and Key Workers

An arrangement is in place for children of key workers (who meet the Government’s criteria and who have no other safe child care) and for vulnerable children within East Dunbartonshire, which is being communicated directly.

Our arrangements are detailed on the Covid-19 School update and Covid-19 Early Years Update.

Food Voucher Scheme

Details of the Council's food voucher scheme for those in receipt of a School Clothing Grant, including Frequently Asked Questions (FAQs) can be found at www.eastdunbarton.gov.uk/covid-19-foodvouchers
 

Early Years Charging

Communications are being sent directly to the parents/carers of our Early Years establishments advising them of the arrangements in relation to fees for the current and next session.

Waste & Recycling

Mavis Valley Household Recycling Centre will reopen to cars only on 1 June.  Full details here: Covid-19 Waste Update Page.

Garden waste collections restarted on Monday 25 May. Please present your green bin for collection fortnightly on the same day as your grey general waste bin.

Remember, from TUESDAY 19 May, recycling collections returned to normal following a phased return.  Both brown and blue bins should be presented for collection on your usual collection day.  Full details here:  Covid-19 Waste Update Page.

Residential general waste collections (grey bins) continue to be collected based on the current uplift arrangements.

Other service changes that remain in place in relation to waste are as follows:

  • Food waste collection is suspended.  Residents are advised to dispose of food waste in their general waste (grey) bin.
  • Special Uplifts are also suspended.
  • Commercial residual waste will continue based on the current arrangements.

There is guidance and advice on waste and recycling during this challenging period as we manage the impact of coronavirus (COVID-19) and this information can be found on our Covid-19 Waste Update Page.

Other Decisions that have been taken in relation to our service delivery include:

  • Parking Charges throughout the area are now suspended
  • Mail: We will only communicate with the public via email or by telephone and there will be no mail collection or distribution at Council buildings
  • No debt collection
  • No launching the annual care of gardens scheme at this time

We will continue to keep our communities advised of where they can continue to access essential services and thank everyone for their continued support, co-operation and understanding in these unprecedented and challenging times.  The following are sources of additional information:

NHS Key Information & Updates

Latest guidance about COVID-19 from NHS Scotland and the Scottish Government, including social distancing and stay at home advice can be found at http://nhsinform.scot/coronavirus.
 
If you’ve developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild. Do not go to your GP, pharmacy or hospital.

You should only phone 111 if your symptoms:

  • have not improved after 7 days
  • are severe or you have shortness of breath
  • worsen during home isolation.

You should also phone 111 if you develop breathlessness or it worsens, especially if you:

  • are 70 years old or over
  • have underlying poor health
  • have heart or lung problems
  • have a weakened immune system, including cancer
  • have diabetes

If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.

The key advice on protecting yourself and others from any respiratory virus, including coronavirus (COVID-19) is to:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue.
  • To kill germs, wash your hands with soap and water, or use a high alcohol content sanitiser gel.
  • Below is the guidance on household isolation

coronavirus poster

  nhs household isolation poster

 

 

NHS poster

Scottish Government Updates

The UK Government and Scottish Government have plans in place for managing coronavirus.

Be assured that Scotland is well prepared for these types of outbreak and will remain vigilant. Health organisations have established public health and infectious disease experts working round the clock.

This is peak season for respiratory and flu-like illness. There will be cases presenting with symptoms of cough, fever and shortness of breath, but these are highly unlikely to be novel coronavirus.

The Scottish Government publishes a daily update on coronavirus in Scotland at 2pm on their website at  www.gov.scot/coronavirus-covid-19