Self Directed Support - Implementation Plan - 2021-24 - Updated April 2023

Ref. No. Action Responsible Priority Status  Start Date End Date Notes
Outcome 1: All planning for change and measurement across Self Directed Support activities must involve the people, workers and organisations affected
Goal 1: Understand the impact of Self Directed Support on people who need support and their carers.
1.1.1. Introduction of New Support Plan Template Community Care Teams/Carefirst Team/Services Manager High
(2021-2022)
Completed Nov 2020 April 2021 All teams have received training. The new templates are in use across all adult teams.
1.1.2 Introduction of new Review of Support Plan Template Community Care Teams/Carefirst Team/Services Manager High
(2021-2022)
Completed Nov 2020 April 2021 As per 1.1.1.
1.1.3 Pilot the new Support and Review Templates with two Social Work Teams before wider training and distribution Community Care Teams/Carefirst Team/Services Manager High
(2021-2022)
Completed Nov 2020 Jan 2021 As per 1.1.1.
1.1.3 Roll out of new Support Plan and Review Templates to all Adult Community Care Teams Community Care Teams/Carefirst Team/Services Manager High
(2021-2022)
Completed Feb 2021 April 2021 As per 1.1.1.
1.1.4 Explore and develop qualitative consultation methods to establish customers’ and carers’ view on SDS processes. Self Directed Support Lead Officer Medium
(2022-2024)
Completed July 2022 December 2022 The findings of the consultation survey were published in the annual Self Directed Support Newsletter February 2023.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 1: All planning for change and measurement across Self Directed Support activities must involve the people, workers and organisations affected.
Goal 2: Relevant staff work in partnership with customers, carers and third sector organisations to develop community led supports for older people

1.2.1.

Introduction of New Support Plan Template assets for older people

Local Area Co-ordinators (Older People) High
(2021-2024)
Ongoing April 2021

Ongoing

East Dunbartonshire Community Asset Map is updated as and when new resources commence.

1.2.2. Work with third sector colleagues to identify capacity within existing community assets for older people Local Area Co-ordinators (Older People) High
(2021-2024)
Completed April 2021 March 2023 Local Area Co-ordinators have worked with third sector to support the reopening of existing community assets.
1.2.3. Work with third sector colleagues and communities to identify unmet need and establish new community assets, including virtual assets, for older people Local Area Co-ordinators (Older People) High
(2021-2024)
Ongoing April 2021 Ongoing The Local Area Co-ordinators continue to work with the third sector and communities to establish new assets for older people
1.2.4. Work with third sector colleagues and communities to identify use of technology for virtual community assets for older people Local Area Co-ordinators (Older People) Medium
(2022-2024)
Completed April 2021 March 2023 Referrals for the Technology Project were made to Carers Link.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 1: All planning for change and measurement across Self Directed Support activities must involve the people, workers and organisations affected.
Goal 3: Self Directed Support Business Development Group to meet twice yearly and involve all relevant organisations

1.3.1.

Agree membership for Self Directed Support Business Development Group

Self Directed Support Lead / Senior Management

High
(2021-2022)

Completed

May 2021 July 2021 Membership agreed
1.3.2. Invite relevant organisations to nominate representatives to participate in the SDS Business Development Group Self Directed Support Lead / Third Sector Organisations High
(2021-2022)
Completed May 2021 June 2021 All third organisations/SW teams have provided nominations to the group
1.3.3. Set up twice yearly SDS Business Development Meetings Self Directed Support Lead High
(2021-2022)
Ongoing August 2021 Oct 2021 Meetings recommenced in October 2021. The Group meets twice yearly and has met in April and October 2022. Next meetings are scheduled for April and October 2023.
1.3.4. Support Take Ctrl East Dunbartonshire to increase membership of the SDS Stakeholders Group. Self Directed Support Lead / Take Ctrl East Dunbartonshire Medium
(2022-2024)
Completed April 2022 March 2023 Take Ctrl recommenced the SDS Stakeholders group in September 2022.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 2: Senior decision makers and system create the culture and conditions for choice and control over social care support.
Goal 1: Work with Social Work Practitioners to design more flexible, innovative support options

2.1.1.

Identify local examples of flexible, innovative support. Self Directed Support Lead Officer / Social Work and Health Practitioners / Third Sector Organisations Medium
(2022-2024)
Ongoing April 2022

Ongoing

A directory is available for social work practitioners and is updated as required.
2.1.2. Create a directory of examples of flexible, innovative support for inspiration
 
Self Directed Support Lead Medium
(2022-2024)
Completed April 2022 March 2023 As per 2.1.1.
2.1.3. Support Social Work Practitioners to explore the ‘Just Enough Support’ concept during the support planning process. Self Directed Support Lead / Team Managers / Social Work practitioners High
(2021-2022)
Completed March 2021 April 2021 Training sessions were delivered to Social Work practitioners

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 2: Senior decision makers and system create the culture and conditions for choice and control over social care support.
Goal 2: The provision of an Option 2 provider framework supports choice and control

2.2.1.

Introduce Option 2 Provider Framework Planning, Development and Procurement

High
(2021-2022)

Completed

April 2021

April 2021

New Scotland Xcl Framework in place from 1/4/21 which incorporates Option 2
2.2.2. Publicise availability of Option 2 Provider Framework Self Directed Support Lead Medium
(2022-2023)
Changed to
Low (2023-2024)
Changed to 2023-24     The new Provider Framework will be active from 1st Apri 2024. The Framework will be discussed in the next SDS annual newsletter due February 2024
2.2.3. Develop Option 2 contract for use and implementation across non-care type services Planning and Development/ Legal Services and Self Directed Support Lead Medium (2022-2023)
Changed to
Low
(2023-2024)
Ongoing April 2022 Ongoing The current Option 2 contract is currently being reviewed.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 2: Senior decision makers and system create the culture and conditions for choice and control over social care support.

Goal 3: Direct Payment contracting processes embrace technology to ensure timeous and less intensive administrative resources

2.3.1.

Formalise on line contracting for Direct Payments

Community Care Teams/Carefirst Team/Services Manager/Self Directed Support Lead Officer / Planning and Development Section / Legal Services

Medium
(2022-2023)

Completed

April 2022 March 2023 Online contracting for Direct Payments was introduced in March 2020.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 2: Senior decision makers and system create the culture and conditions for choice and control over social care support.
Goal 4: Introduction of a ‘Schedule of Rates’ in line with the Fair Access and Self Directed Support Policies

2.4.1.

Develop a ‘Schedule of Rates’ across all support type services and customer groups Senior Management Team High
(2021-2022)

Completed

April 2021 September/October 2022 Schedule of rates is available for Social Work practitioners.
2.4.2. Update all relevant staff on the use of the Schedule of Rates for each option Senior Management Team High
(2021-2022)
Completed April 2021 September/October 2022 As per 2.4.1.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 3: Workers enable and empower people to make informed decisions about their social care support. Workers across all aspects of social care support exercise the appropriate values, skills, knowledge and confidence.

Goal 1: Understand the impact of Self Directed Support on people who need support and their carers.

3.1.1.

Seek authorisation for the resourcing of ‘Good Conversations’ training for social work practitioners Self Directed Support Lead / Senior Management Team Medium
(2022-2023)
Ongoing August 2022 Ongoing

‘Good conversations’ is a topic discussed in the SDS information booklet. Staff will have availability to an e-module information session on the new Council training system.

3.1.2. Explore training resources for delivering ‘Good Conversations’ training for social work practitioners. Self Directed Support Lead Officer Medium
(2022-2024)
Ongoing August 2022 Ongoing As per 3.1.1.
3.1.3. Re-invigorate the use of the ‘Good Conversations’ Cards Self Directed Support Lead / Service Manager / Team Managers and Teams Medium
(2022-2023)
Completed April 2022 May 2022 As per 3.1.2.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 3: Workers enable and empower people to make informed decisions about their social care support. Workers across all aspects of social care support exercise the appropriate values, skills, knowledge and confidence.
Goal 2: Social Work practitioners support customers and carers to identify personalised outcomes.

3.2.1.

Seek authorisation to resource outcomes training for social work practitioners Social Work Training Group / Senior Management Team Medium
(2022-2023)

Ongoing

August 2022

Ongoing

E-module information session has been developed for inclusion on the Council’s new training system.
3.2.2. Identify outcomes training resources Social Work Training Group / Self Directed Support Lead Officer Medium
(2022-2023)
Ongoing August 2022 Ongoing As per 3.2.1.
3.2.3. Deliver outcomes training via face to face and on line methods To be sourced. Medium
(2022-2024)
Ongoing August 2022 Ongoing As per 3.2.1.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 3: Workers enable and empower people to make informed decisions about their social care support. Workers across all aspects of social care support exercise the appropriate values, skills, knowledge and confidence
Goal 3: Social Work practitioners have access to appropriate tools that enable and embed good conversations, outcome focused goals and community led support.

3.3.1.

Benchmark alternative assessment tools Assessment Working Group to be established

Medium
(2022-2023)

Completed

August 2021

August 2021

Benchmarking across Scotland Councils/HSCPs completed.
3.3.2. Develop local assessment tool Assessment Working Group Medium
(2022-2023)
Completed August 2021 May 2022 A short term working group developed the assessment template for Social Work practitioners.
3.3.3. Liaise with Council Officers re available technology, layout and provision of data Assessment Working Group / Carefirst Team / Performance Management Team Medium
(2022-2023)
Completed October 2021 April 2022 A working group developed the online assessment template
3.3.4. Deliver training to social work practitioners re new Assessment tool Assessment Working Group / Services Manager / Team Managers Medium
(2022-2023)
Completed March 2022 May 2022 A series of training sessions was delivered to Social Work practitioners.
3.3.5. Roll out new assessment tool. Services Manager and Team Managers Medium
(2022-2023)
Completed April 2022 May 2022 The assessment template is now actively used by Social Work Teams.
3.3.6. Liaise with Third Sector Organisations regarding use of new assessment tool Assessment Working Group Medium
(2022-2023)
Completed May 2022 May 2022 Local third sector organisations received copies of the new assessment template.
3.3.7. Review and update Assessment and Support Management Procedures for staff in line with introduction of new Policies and Assessments/Support Planning and Review tools. Self Directed Support Lead/Community Care Improvement Group High
(2021-2022)
Completed April 2021 November 2021 Distributed to all Social Work practitioners.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 3: Workers enable and empower people to make informed decisions about their social care support. Workers across all aspects of social care support exercise the appropriate values, skills, knowledge and confidence.
Goal 4: Social Work and Health practitioners are confident and knowledgeable about Self Directed Support principles, values and processes

3.4.1.

Set up regular training session for self directed support principles and values using on line and face to face methods Self Directed Support Lead Officer

High
(2021-2022)

Ongoing

April 2021

Ongoing

Sessions continue to be delivered every four months.
3.4.2. Set up regular training sessions for self directed support operational procedures using on line and face to face methods Self Directed Support Lead Officer High
(2021-2024)
Ongoing 
April 2021
Ongoing Sessions continue to be delivered every four months.
3.4.3. Explore the development and use of e-modules for Self Directed Support Training Self Directed Support Lead Officer / Organisational Development Section Low
(2023-2024)
       
3.4.4.

Bi-annually review and update Self Directed Support Operational Procedures

Self Directed Support Lead Officer Medium
(2022-2024)
Completed April 2021 September 2022 Reviewed September 2022. Next scheduled review is September 2024.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 4: People have choice and control over their social care support.
Goal 1: People have access to information in a variety of formats that supports them in their decision making.

4.1.1.

Bi-annually review Self Directed Support leaflets and on line content Self Directed Support Lead Officer Medium
(2022-2024)
Completed April 2022 May 2022 The updated SDS Information Brochure is available on line and in printed copy. Next review due September 2024.
4.1.2. Produce a Self Directed Support Newsletter publication annually. Feature examples of innovative support in each newsletter Self Directed Support Lead Officer Medium
(2022-2024)
Completed December 2022 February 2023

The annual SDS newsletter was published on the website in February 2023.

Unfortunately no individual customers or carers wished to be included in the annual newsletter. However some general anonymised creative packages were published.

4.1.4. Develop a web based section on SDS page providing examples of innovative support Self Directed Support Lead Officer Low
(2023-2024)
       
4.1.5. Feature a customer or carer’s own experience of self directed support in each newsletter Self Directed Support Lead Officer Medium
(2022-2024)
Completed December 2022 February 2023 As per 4.1.3.
4.1.6. Liaise with independent SDS support service to identify technological solutions for recruitment and auditing processes

Self Directed Support Lead Officer / Independent

SDS Information, Advice and Support Service

 

Medium
(2022-2024)
Completed November 2022 February 2023 Take Ctrl published an article in the annual SDS newsletter regarding recruitment.

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 4: People have choice and control over their social care support.
Goal 2: The HSCP alongside third sector organisations identifies local Self Directed Support champions

4.2.1.

Liaise with local third sector organisations to identify SDS champions Self Directed Support Lead Officer / Third Sector Organisations Low
(2022-2024)
       

4.2.2.

4.2.3.

Establish an annual meeting of Self Directed Support champions Self Directed Support Lead Officer / Third Sector Organisations / SDS Champions Low
(2022-2024)
       
4.2.4. Encourage SDS champions to participate in training sessions for staff regarding self directed support experiences Self Directed Support Lead / Third Sector Organisations / SDS Champions Low
(2022-2024)
       

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 4: People have choice and control over their social care support.
Goal 3: Third Sector Organisations and Social Care Providers are confident and knowledge able about Self Directed Support

4.3.1.

Offer information awareness and training sessions to third sector organisations in a variety of formats Self Directed Support Lead Officer / Third Sector Organisations Low
(2022-2024)
       
4.3.2. Offer information awareness and training sessions to private and voluntary social care providers Self Directed Support Lead Officer / Planning and Development Section / Social Care Providers Low
(2022-2024)
       

 

Ref. No.

Action

Responsible

Priority

Status 

Start Date

End Date

Notes

Outcome 4: People have choice and control over their social care support.
Goal 4: Customers and Carers are confident and knowledgeable about Self Directed Support

4.4.1.

Explore alternative ways of providing information awareness sessions to customers and carers.

Self Directed Support Lead Officer /Independent SDS Information, Advice and Support Service

Medium
(2022-2024)
Ongoing January 2023

Ongoing

Virtual information sessions have developed and are advertised to take place in April and May 2023.
4.4.2. Establish regular provision of information awareness sessions for customers and carers Self Directed Support Lead Officer / Independent SDS Advice and Information Service / Carers Link / Ceartas Advocacy Medium
(2022-2024)
Ongoing January 2023 Ongoing The SDS Lead is working jointly with Take Ctrl to deliver information sessions.
4.4.3. Promote, in partnership with third sector organisations, the uptake of SDS options to meet Carers’ needs. Self Directed Support Lead Officer / Independent SDS Advice and Information Service / Carers Link / Ceartas Advocacy Medium
(2022-2024)
Ongoing November 2022 Ongoing As per 4.4.2.
4.4.4.

Qualitative and quantitative performance management data regarding the uptake and trajectory of the use of SDS options is recorded and reported annually.

Self Directed Support Lead Officer Medium
(2021-2024)
Ongoing April 2021 Ongoing Performance management data is collected and analysed.
4.4.5. Procurement and commissioning for local independent SDS Information, Advice and Support Service. HSCP Management Team Medium (2022-2023)
Changed to
Low
(2023-2024)
Ongoing January 2023 Ongoing The HSCP are considering future commissioning arrangements.

If you would like additional information or clarification on the content of this Implementation Plan please contact:
East Dunbartonshire Health and Social Care Partnership
Kirkintilloch Health and Care Centre
10 Saramago Street
Kirkintilloch
G66 3BF
Tel: 0141 777 3000