Community alarm services

Hourcare 24 provides a 'round-the-clock' lifeline to the outside world at your fingertips. By simply pressing a button on the unit installed in your home or on a pendant worn around your neck, you are instantly in touch with the staff at our Control Centre who are available 24 hours a day. They will be able to respond to your problem either by:

  • contacting a friend or relative whose details you have given us

  • sending one of our Mobile Officers to assist you

  • if necessary, alerting one of the emergency services

The service is available to older people, people with a disability and other people who may need the service.

We can arrange to demonstrate the alarm service in your home without obligation. For further information contact us using through Customer Services.

Community Alarm and Telecare Services

The Community Alarm and Telecare Service can improve safety and help people to stay independent and healthy in their own home for longer by providing continuous and automatic monitoring of your lifestyle changes.

What is a Community Alarm?

A Community Alarm is an electrical device in the form of an alarm box which is linked to the home telephone.  In an emergency you can push the button, which when activated, can summon help.

What is Telecare?

Telecare is the use of remote sensors which are linked to the Community Alarm unit.  While a Community Alarm unit relies on the service user pressing the pendant to request help, the Telecare Sensors can independently detect an emergency and provide an automatic alert to the Emergency Response Centre.  Telecare sensors monitor people at risk in their own homes, improving their safety and helping them to remain independent and healthy for longer.

Further information is available by downloading the Telecare Community Alarm Leaflet in the document links section attached.  

Assisted Living

Assisted Living with intelligent telecare sensors and sophisticated home automation technology aims at helping older people, people with dementia, people with disabilities and sensory impairments to continue to live safely, securely and as independently as possible in their own homes or in a homely setting for as long as possible.

The Assisted Living showflat helps to manage risk and support independence by demonstrating a range of very simple to use IT equipment and intelligent telecare sensors.  The sensors automatically raise a local, audible alarm, as well as alerting a carer, keyholder or a monitoring centre.

To watch the video demonstration of the showflat.

For more information or to visit the flat contact us.