ECO Flex Guidance for Installers

Note - in this section:

  • we/us = East Dunbartonshire Council
  • you = approved ECO installer
  • supplier = ECO obligated energy supplier
  • householder = applicant

Ofgem manages the ECO for the Department of Business Energy & Industrial Strategy (BEIS).

1. Completing an application

You must submit applications using the Council’s application form template. You can request a copy via email to

2. Submitting applications

You will submit applications to us on behalf of the householder. Installers must make sure the householder and property meet the eligibility criteria. Also, you must get any relevant evidence and submit it with the application.

Email all applications and supporting documentation to

Please make sure the householders do not submit the application themselves.

Declarations will not be issued unless all evidence if provided.

Please do not apply to us if the applicant receives means-tested benefits, as ECO will apply. For further information visit Ofgem: Energy Company Obligation (ECO)

3. What you need to explain to the householder

You must explain to the householder that:

  • ECO Flex is a private sector-led scheme
  • Energy companies award funding for improvements
  • The Council has limited involvement. We are not responsible for:
    • issuing the funding
    • appointing contractors
    • installing the works
    • checking the quality of completed work

4. Branding

You must not use any East Dunbartonshire Council branding or suggest you are working on our behalf.

5. Contact details

You must leave contact details with the householder. This includes named contact, telephone number and e-mail address.

Please tell the householder to contact you:

  • for any enquiries
  • to check on progress
  • raise any concerns

They should not contact East Dunbartonshire Council.

6. Extra Costs

You must tell householders of any works and extra costs which the ECO Flex scheme cannot fund. You should also explain that they may have to cover these extra costs.

Explain that they do not have to proceed if they think the work is not appropriate or affordable.

7. Cold Calling

Under no circumstances will cold calling be allowed to take place by any parties.


All installers must follow the General Data Protection Regulation (GDPR).

You will need to

  • undertake work in line with Ofgem requirements
  • act in line with industry best practices for consumer care and quality standards