How Good Is Our Service

The How Good Is Our Service (HGIOS) self-evaluation model reports progression on the Strategic Groups Business Improvement Plans (BIPS).  Quarterly progression on performance of the BIPS is reported to the relevant Committee.  The most recent HGIOS for all the Strategic Groups can be found in the documents section of this page.  

Previous years How Good Is Our Service documents are available on request from the Corporate Performance and Research Team by email at