1. Cashless Catering FAQs
  2. Cashless Catering FAQs

Cashless Catering FAQs

iPayimpact FAQ's

General FAQ's

 

How do I register for an iPayimpact account?

You will have received a communication from your school, which includes a Child Account Reference number (for your child/ren).  This letter will also detail how you can access the website and provides instructions on how to use the website to make payments and review purchase history for your children

  • Go to the iPayimpact website.
  • Click on Register
  • Enter the Child Account Reference – this will be on the letter provided by the school
  • Enter your Username – This is what you will use to login to your account
  • Enter a VALID email address – this must be valid as it will be used to send your payment receipts and activation details of your account
  • Confirm the email address by entering it again
  • Enter a password that you will remember. Please remember not to give your password details to anyone else. Your password must have at least one capital letter, one number and one other character that is not a number or letter
  • Confirm your password
  • Complete the Matha Captcha – this ensures human interaction and prevents automated SPAM registrations
  • Click on Register

How do I activate my account?

Once you have registered you will receive an email, containing an activation link. Click on the link or copy and paste the link into your browser and this will activate your account.

How do I login to my account?

  • Go to the iPayimpact website
  • Click on Login
  • Enter your Username
  • Enter your password
  • Click Log On

When you first login you will be asked to enter some personal details such as your name and address. This is to ensure that you don’t have to keep entering these details when making a payment via the secure site. Please enter these details accurately.

How do I link my child/ren(s) accounts to my Account?

  • Click Child Accounts(from the menu)
  • Enter the Child Account Reference – this will have been provided by the school for your children
  • Click on Find Account and School
  • Click on Link Account

Note: If you have more than one child at the school, repeat the above process by clicking on Link Another Account.

How do I view my child/ren(s) balances, purchases?

When you login, your homepage will display all the relevant information for your child/ren.

How do I make a payment to my child/ren(s) account?

  • From the homepage, you can now add items to the basket
  • Click on the basket
  • Proceed to checkout and follow the instructions.

How do I remove items from my basket?

The contents of your basket can be viewed by clicking on View Basket from the Homepage. Items in your basket are displayed and you can:

  • Click on the Remove button to remove the items. You will be asked to confirm that you wish to remove the selected item
  • Click on the Amend button to amend the payment amount

Once you are happy with the contents in your basket you can proceed to checkout.

How do I check to see if a payment has been processed?

  • Login to your account
  • Click on Payment History
  • Click on Details. This will show all the payments which have been made by you

You can also check your email for payment receipts, which will have been sent to you on the successful processing of your payment.

I have forgotten my password – how do I reset it?

To reset your password follow these steps:

  • Go to the iPayimpact website
  • Click on Login
  • Click on the Recover your password button
  • Enter your Username
  • Enter your valid email address
  • Click on Recover Password.

A message will be sent to your email address with instructions on how to reset your password.  Please click on the link in your email and enter your password and confirm this by entering it again. Click on Change Password. You can now login using your new password.

Can I pre order my child’s meal choice on iPayimpact?

Yes, please log into iPayimpact then click the “Pre Order” button next to your child(ren) name then select the week you would like to pre order and make your child(ren) meal choices.

You can only pre order your child(ren) meal choice up to 3 weeks in advance if you have funds available in your account.

Who do I contact for any other queries?

If you have any other questions, please contact our support team by emailing cateringpayments@eastdunbarton.gov.uk

 

General FAQ's

Can my child top up their account using te revaluation units in their school?

Revaluation units will be unavailable in schools in accordance with health and safety guidelines.

Please top up your child’s account using this link 

Can I top up my child’s account using cash or cheque?

We are unable to accept cash or cheques as method of payments in accordance with health and safety guidelines.Please top up your child’s account online or by calling our Customer Services Team.

School 

Team Leader

Phone No

Kirkintilloch High

Tracey McIntyre

955 2378

St Ninian’s High

Anne Purdon

955 2392

Bearsden Academy

Catherine Baker

955 2350

Boclair Academy

Emma Dunnett

943 1464

Douglas Academy

Julie Butler

955 2371

Bishopbriggs Academy

Fiona Barr

955 2357

Lenzie Academy

Gillian Garlinge

776 2329

Turnbull High

Anne Thomson

955 2399

What safety measures will be in place within the canteen?

Head Teachers have been following Scottish Government guidance and taking advice from Health and Safety officials to ensure that your child’s safety is our top priority.

To reduce contact, cash and cheques will no longer be accepted as a method of payment. We ask that you top up your child’s account online. Social distancing measures have also been introduced to minimise your child’s contact with catering employees.

My child has misplaced their PIN number, how do they get a replacement? (Secondary school only)

Your child should contact the Catering Team Leader at their school.

My child previously had a PIN number, can they continue to use this? (Secondary school only)  

The PIN number provided within your letter should be the same PIN number that your child has used on previous occasions and can continue to use.

Can my child change their PIN number? (Secondary school only)

Due to the large numbers of pupils, it is not possible for pupils to choose their own PIN number.