Consultation and Engagement Action Plan 2024/2025
Assets and Facilities
Assets and Facilities
Title: New Lenzie Academy
Is this activity a consultation or engagement exercise?
Engagement
Description
Engagement with stakeholders as part of design process for new school
Audience
EDC Education, Parent Council, Pupils, Elected Members
How this engagement will be used to inform planning and service delivery
To support the successful delivery of the new school
Planned Start Date: 1 April 2024
End Date: 31 August 2028
Title: Tenant Participation (Housing)
Is this activity a consultation or engagement exercise?
Engagement
Description
Ongoing engagement with Housing Tenants via Tenant Participation Working Group
Audience
Housing Tenants
How this engagement will be used to inform planning and service delivery
To support investment in the housing estate to ensure assets are fit for purpose and meet quality and energy efficiency standards (SHQS, Energy Efficiency etc)
Planned Start Date: Ongoing
End Date: Ongoing
Title: New Westerton Primary School
Is this activity a consultation or engagement exercise?
Consultation and Engagement
Description
Engagement with stakeholders as part of feasibility process for new school and thereafter as part of design process for new school
Audience
EDC Education, Parent Council, Pupils, Elected Members
How this engagement will be used to inform planning and service delivery
To support the feasibility process and thereafter successful delivery of the new school
Planned Start Date: 1 April 2023
End Date: Ongoing
Title: New Balmuildy Primary School
Is this activity a consultation or engagement exercise?
Engagement
Description
Engagement with stakeholders as part of design process for new school
Audience
EDC Education, Parent Council, Pupils, Elected Members
How this engagement will be used to inform planning and service delivery
To support the successful delivery of the new school
Planned Start Date: 1 April 2022
End Date: Ongoing
Title: Refurbishment of Bearsden and, Milngavie Primary Schools
Is this activity a consultation or engagement exercise?
Engagement
Description
Engagement with stakeholders as part of design process
Audience
EDC Education, Parent Council, Pupils, Elected Members
How this engagement will be used to inform planning and service delivery
To support the successful delivery of each refurbishment project
Planned Start Date: 1 April 2022
End Date: Ongoing
Title: Strategic Housing Investment Plan
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation on annual update to the Council’s Strategic Housing Investment Plan.
Audience
Housing Tenants,Scottish Government,Development Stakeholders,Statutory Authorities
How this engagement will be used to inform planning and service delivery
Supports the development of the update to the SHIP.
Planned Start Date: 1 September 2022
End Date: 1 November 2024
Community Services
Community Services
Title: Consultation with local communities via Community Safety Team attendance at community council and other resident meetings
Is this activity a consultation or engagement exercise?
Engagement
Description
Community Safety Team attendance at local community meetings to determine priorities for delivery of community safety initiatives and action plans within the East Dunbartonshire area
Audience
Community representatives attending local community council and resident meetings
How this engagement will be used to inform planning and service delivery
Feedback gathered and used to inform community safety service provision – development of targeted action plans and work to meet the needs and priorities of our local communities.
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Consultation with local community representatives through Community Protection activity at local events
Is this activity a consultation or engagement exercise?
Engagement
Description
Community Protection Service attendance at local community events - consulting with local community representatives to determine and shape priorities for Community Protection service delivery within the East Dunbartonshire area.
Audience
Residents and community representatives attending local community events.
How this engagement will be used to inform planning and service delivery
Feedback gathered and used to inform service provision – development of targeted action plans and work to meet the needs and priorities of our local communities.
Planned Start Date: 01 April 2024
End Date: 31 March 2025
Title: Consultation with representatives from the licensed trade and other liquor licensing stakeholders
Is this activity a consultation or engagement exercise?
Engagement
Description
Community Protection Service organisation of and attendance at regular licensing meetings and events across the EDC area.
Audience
Licensed trade and other liquor licensing stakeholders across the EDC area.
How this engagement will be used to inform planning and service delivery
Feedback gathered and used to develop service provision in relation to liquor licensing enforcement matters.
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Customer satisfaction with Environmental Health interventions
Is this activity a consultation or engagement exercise?
Engagement
Description
Customer satisfaction survey of customers subject to interventions work delivered by Environmental Health.
Audience
A representative portion of the local customers subject to Environmental Health interventions.
How this engagement will be used to inform planning and service delivery
Feedback gathered and used to develop Environmental Health service provision in relation to interventions delivered
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Locality Plans Monitor Report
Is this activity a consultation or engagement exercise?
Consultation and Engagement
Description
Produce a collaborative report of progress on all four locality plans
Audience
Communities/Community Planning Partners
How this engagement will be used to inform planning and service delivery
Produce and publish progress report.
Planned Start Date: 1 April 2024
End Date: 1 April 2025
Title: LOIP Outcomes Updates and Review with ED Communities
Is this activity a consultation or engagement exercise?
Consultation and Engagement
Description
A review of LOIP outcomes proposed – particularly post covid pandemic. Monitoring report for 2021/22 completed.
Audience
East Dunbartonshire Communities and Community Planning Partners
How this engagement will be used to inform planning and service delivery
Update to LOIP
Planned Start Date: 1 April 2024
End Date: 1 April 2025
Title: Review CAT Policy
Is this activity a consultation or engagement exercise?
Consultation and Engagement
Description
Review current CAT policy and develop revised CAT policy.
Audience
Community Transfer Bodies, Community Planning Partners and wider community organisations
How this engagement will be used to inform planning and service delivery
Produce revised CAT policy and guidance
Planned Start Date: 1 April 2024
End Date: 1 April 2025
Title: Review and develop new BSL Plan 2024-30
Is this activity a consultation or engagement exercise?
Consultation and Engagement
Description
Review impact of current BSL Plan, report and produce BSL Plan 2024-30
Audience
D/deaf community; wider community and community planning partners
How this engagement will be used to inform planning and service delivery
Adopt revised BSL Plan 2024-30
Planned Start Date: 1 April 2024
End Date: 1 April 2025
Title: Review CLD Plan 2021-24 and produce new CLD Plan 2024-27
Is this activity a consultation or engagement exercise?
Consultation and Engagement
Description
Review impact of current CLD Plan and produce CLD Plan 2024-27
Audience
Community Planning Partners, communities and targeted equality groups
How this engagement will be used to inform planning and service delivery
Adopt CLD Plan 2024-27
Planned Start Date: 1 April 2024
End Date: 1 April 2025
Customer Services and Organisational Development
Customer Services and Organisational Development
Title: Budget Consultation
Is this activity a consultation or engagement exercise?
Public Consultation
Description
Annual undertaking to gathering feedback on Council priorities and budget setting considerations for the following year’s budget setting approach.
Audience
Council residents and service users
How this engagement will be used to inform planning and service delivery
The consultation report will inform the development of budget proposals for 2025/2026.
Planned Start Date: August 2024
End Date: August 2024
Title: Employee Survey
Is this activity a consultation or engagement exercise?
Consultation with Workforce
Description
Employee survey is undertaken approximately every two years against an established question set with additional questions as required.
Audience
Council employees
How this engagement will be used to inform planning and service delivery
The employee survey informs workforce strategy and employee communications & engagement.
Planned Start Date: Oct/Nov 2024
End Date: Oct/Nov 2024
East Dunbartonshire Leisure and Culture
East Dunbartonshire Pitches Strategy
Title: East Dunbartonshire Pitches Strategy
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation with stakeholders in development of new pitches strategy for East Dunbartonshire
Audience
All pitch users across EDC, National Governing Bodies
How this engagement will be used to inform planning and service delivery
Gather information on supply and demand for pitches, condition and accessibility and provide robust evidence base for future planning and funding requirements
Planned Start Date: 1 April 2024
End Date: 31 December 2024
Education
Education
Title: Education Statutory Consultation on the relocation of Lenzie Academy from Myrtle Avenue to Whitegates Playing Fields, Lenzie
Description
Consultation with stakeholders about the detail of the short, medium and long term targets for the Education Service.
Audience
All stakeholders
How this engagement will be used to inform planning and service delivery
Consultation will gather the views of all education statutory stakeholders to inform future planning.
Planned Start Date: 31 March 2024End
Date: 31 March 2025
Title: Education Service Vision, Values and Aims
Description
Identify Vision, Values and Aims for the Education Service.
Audience
All stakeholders
How this engagement will be used to inform planning and service delivery
Consultation will clarify stakeholder priorities and contribute to shaping the Vision, Values and Aims of the Service.
Planned Start Date: 31 March 2024
End Date: 31 March 2025
Title: ASN Provision
Description
Review of Secondary wellbeing units.
Audience
Staff
How this engagement will be used to inform planning and service delivery
Consultation will inform future planning to deliver high quality provision for vulnerable young people across sectors
Planned Start Date: 31 March 2024
End Date: 31 March 2025
Title: ASN Policy Consultation
Description
Consultation re: Refreshed Policy to support children and young people with learning differences
Audience
Staff Young People EDC Parent Forum
How this engagement will be used to inform planning and service delivery
Consultation will gather the views of key stakeholders and contribute to policy development in relation to supporting learners with dyslexia and dyscalculia.
Planned Start Date: 31 March 2024
End Date: 31 March 2025
Title: Strategic plan for Education Estate
Description
Review the strategic plan for the provision of schools and Early Years Centres across the Council.
Audience
Education Leadership and Education Assets Board
How this engagement will be used to inform planning and service delivery
Consultation with staff regarding the accommodation strategy linked to the refreshed vision and requirements for education.
Planned Start Date: 31 March 2024
End Date: 31 March 2025
Finance and Digital Services
Finance and Digital Services
Title: Digital development engagement across all Council Services
Is this activity a consultation or engagement exercise?
Engagement
Description
Seek out opportunities for innovation and transformation through digital development
Audience
EDC Senior Leadership Team
How this engagement will be used to inform planning and service delivery
Engagement with SLT and service areas
Planned Start Date: September 2024
End Date: March 2025
Title: Collaboration across Public Sector
Is this activity a consultation or engagement exercise?
Engagement
Description
Collaborate with public sector partners to exchange best practice, engage on collaboration opportunities and adopt “once for Scotland approach”
Audience
EDC Senior Leadership Team
Planned Start Date: April 2024
End Date: March 2025
Title: Smart Working for the Future
Is this activity a consultation or engagement exercise?
Engagement
Description
Enable business transformation that offers our employees enhanced productivity and collaboration tools to continue our roadmap for Smart working for the future
Audience
All EDC employees
How this engagement will be used to inform planning and service delivery
Engagement with all EDC employees
Planned Start Date: April 2024
End Date: March 2025
Title: Annual Council House Rent
Is this activity a consultation or engagement exercise?
Engagement
Description
Consultation with tenants on the proposed annual rent review in line with Housing (Scotland) Act 2001.
Audience
Tenants and residents, Tenant Participation Working Group, Elected Members
How this engagement will be used to inform planning and service delivery
Tenants consulted on the proposed annual rent review in line with legislation.
Newsletter with section on rent review issued to all 3700+ tenants for comment.
Planned Start Date: 1 September 2024
End Date: 1 April 2025
Title: Tenant Participation Working Group
Is this activity a consultation or engagement exercise?
Engagement
Description
Main consultative forum with meetings held 5 times per year. In line with legislation and good practice re tenant participation. The Housing Service facilitates regular meetings to consult with and/or bring to the attention of TPWG members, any proposed changes to service and/or provide information on service performance. TPWG will now be presented with HGIOS, annual & quarterly indicators at meetings.
Audience
Tenants and residents, Elected Members, Executive Officers and Property Maintenance
How this engagement will be used to inform planning and service delivery
Feedback received is used to guide the Housing Service on proposals to Council regarding services and how to improve them.
Planned Start Date: 1 April 2024
End Date: 1 April 2025
Title: Audit feedback forms
Is this activity a consultation or engagement exercise?
Engagement
Description
Feedback link provided to all internal audit clients.
Audience
Internal Audit Clients
How this engagement will be used to inform planning and service delivery
To improve future working practices of the Internal audit team
Planned Start Date: Ongoing
Title: Fraud engagement
Is this activity a consultation or engagement exercise?
Engagement
Description
Continued engagement with all services and key stakeholders
Audience
All Services
How this engagement will be used to inform planning and service delivery
To ensure continual development of an anti-fraud culture.
Planned Start Date: Ongoing
Title: Participatory Budgeting
Is this activity a consultation or engagement exercise?
Consultation
Description
To obtain residents’ views on budget priorities.
Audience
All Services
How this engagement will be used to inform planning and service delivery
To inform budget setting process
Planned Start Date: Ongoing
Health and Social Care Partnership
Health and Social Care Partnership
Title: HSCP Strategic Plan Phase 1 Consultation
Is this activity a consultation or engagement exercise?
Consultation
Description
Online surveys and attendance at identified stakeholder meetings
Audience
HSCP Stakeholders
How this engagement will be used to inform planning and service delivery
Inform the direction of the Strategic Plan
Planned Start Date: 1 June 2024
End Date: 31 August 2024
Title: HSCP Strategic Plan Phase 2 Consultation
Is this activity a consultation or engagement exercise?
Consultation
Description
Online surveys and attendance at identified stakeholder meetings
Audience
HSCP Stakeholders
How this engagement will be used to inform planning and service delivery
Shape the final version of the Strategic Plan
Planned Start Date: 1 December 2024
End Date: 28 February 2025
Title: Self Directed Support Implementation Plan 2024 - 2027
Is this activity a consultation or engagement exercise?
Consultation
Description
Call for comments on Draft Strategy
Audience
All interested stakeholders including: customers/carers/public/HSCP staff/Council staff. Advertised via email and social media
How this engagement will be used to inform planning and service delivery
Comments received regarding the content of the Draft SDS Work Plan will be used to finalise the document before presenting to IJB for approval. Once approved the Plan will be published on the website and updated annually with regard to progress.
Planned Start Date: 1 December 2023
End Date: 2 February 2024
Title: Self Directed Support Process Survey
Is this activity a consultation or engagement exercise?
Consultation
Description
Survey to gain feedback on assessment, support planning and SDS processes.
Audience
Randomly selected number of Option 1, 2 and 3 customers/carers.
How this engagement will be used to inform planning and service delivery
Action plan will be developed to address the issues raised. A Q & A will be included in February 2025 SDS newsletter regarding the issues and outcomes.
Newsletter with section on rent review issued to all 3700+ tenants for comment.
Planned Start Date: Mid July 2024
End Date: Mid September 2024
Title: Older People Local Area Co-ordinators
Is this activity a consultation or engagement exercise?
Consultation
Description
Survey about community assets usage/membership
Audience
Issued to all customers referred to the OPLAC team during 2023/24 who received support to access Community Led Support
How this engagement will be used to inform planning and service delivery
To gain information about use community assets to help maintain membership.
Planned Start Date: Mid August 2024
End Date: Mid October 2024
Title: Evaluating Older People Community Led Assets
Is this activity a consultation or engagement exercise?
Consultation
Description
Analysing the outcomes for older people attending community led assets.
Audience
Leaders/Co-ordinators for older people community led supports running in East Dunbartonshire
How this engagement will be used to inform planning and service delivery
The information will be analysed and reported in the Annual Older People LAC 2025 newsletter to show outcomes achieved by attending Community Led Support.
Planned Start Date: 1 February 2024
End Date: 31 March 2024
Title: Care at Home Services – Staff Survey
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire
Audience
Care at Home Staff
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Care at Home Services – Service User Survey
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire
Audience
Care at Home Clients
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Home for Me Service -Homecare reablement survey
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire
Audience
All Home for Me service users
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Criminal Justice - Service Recipient Questionnaire
Is this activity a consultation or engagement exercise?
Consultation
Description
Rolling programme of questionnaire-based feedback to gather service recipient information on their experience of work undertaken by the Unpaid Work team and what impact that had.
Audience
Individuals and agencies / organisations who have had work done by the Unpaid Work services
How this engagement will be used to inform planning and service delivery
Assists Criminal Justice Service to plan future work projects and assess quality and impact of work undertaken
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Criminal Justice - Service User Feedback
Is this activity a consultation or engagement exercise?
Consultation
Description
Rolling programme of questionnaire-based feedback to gather service user information on their experience of involvement with the Criminal Justice service.
Audience
Individuals who have been involved with the Criminal Justice service
How this engagement will be used to inform planning and service delivery
Assist Criminal Justice Service to assess quality of work undertaken
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Criminal Justice - Annual consultation re: Unpaid Work
Is this activity a consultation or engagement exercise?
Consultation
Description
Annual consultation with the community to ascertain what their priorities are in respect of what type of unpaid work they would like to be undertaken in their area (legislative requirement)
Audience
Individuals and agencies / organisations in the EDC area
How this engagement will be used to inform planning and service delivery
Assist Criminal Justice Service to plan unpaid work plan for coming year
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Criminal Justice - Focus Group/ End of CPO Order Survey
Is this activity a consultation or engagement exercise?
Engagement
Description
Verbal facilitation in focus group, written questionnaires
Audience
Person With Conviction
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning.
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Criminal Justice - Young people in the youth justice system
Is this activity a consultation or engagement exercise?
Engagement
Description
Gather the views of young people who are involved with the Youth Justice System.
Audience
Young people who are involved with the Youth Justice System
How this engagement will be used to inform planning and service delivery
Assists Children & Families Service to assess service quality
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Children and Families -Service user experience of Children and Families Advice and Response Team
Is this activity a consultation or engagement exercise?
Engagement
Description
Gather the views of Children and Families who have been referred to and received a service from the Advice and Response Team.
Audience
Children and Families who have been referred to and received a service from the Advice and Response Team
How this engagement will be used to inform planning and service delivery
Assists Children & Families Service to assess service quality
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Children and Families - Parents/carers of children/young people who are looked after
Is this activity a consultation or engagement exercise?
Engagement
Description
Gather the views of the parents of children and young people who are looked after
Audience
Parents of children and young people who are looked after
How this engagement will be used to inform planning and service delivery
Assists Children & Families Service to assess service quality
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Children and Families -Transition/Exit Interviews for children/young people moving placement
Is this activity a consultation or engagement exercise?
Engagement
Description
Children and Families -Transition/Exit Interviews for children/young people moving placement
Audience
Children and young people who are moving placement
How this engagement will be used to inform planning and service delivery
Assists Children & Families Service to assess service quality
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Children and Families - Children/ young people looked after in Ferndale Residential Unit
Is this activity a consultation or engagement exercise?
Engagement
Description
Gather the views of young people who are looked after in Ferndale Residential Unit.
Audience
Young people who are looked after in Ferndale Residential Unit
How this engagement will be used to inform planning and service delivery
Assists Children & Families Service to assess service quality
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Children and Families - Parents/carers/ Social Workers of children/young people receiving services from Ferndale Children’s Unit
Is this activity a consultation or engagement exercise?
Engagement
Description
Gather the views of various stakeholders of the Ferndale Children’s Unit.
Audience
Ferndale Children’s Unit Stakeholders
How this engagement will be used to inform planning and service delivery
Assists Children & Families Service to assess service quality.
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Children and Families - Parents/carers of children/young people involved in child protection
Is this activity a consultation or engagement exercise?
Engagement
Description
Gather the views of parents and carers who attend a child protection case conference.
Audience
Parents and carers who attend a child protection case conference
How this engagement will be used to inform planning and service delivery
Assists Children & Families Service to assess service quality.
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Children and Families - 0-5 Drop In Group
Is this activity a consultation or engagement exercise?
Engagement
Description
Evaluation Questionnaires, Face to Face
Audience
Service Users - Parents / Guardians
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Care Planning & Placement Team - Foster Carers
Is this activity a consultation or engagement exercise?
Engagement
Description
Evaluation Questionnaire, focus groups, 1-1
Audience
Foster carers
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Care Planning & Placement Team - Foster Carers / Post Adoption
Is this activity a consultation or engagement exercise?
Engagement
Description
Monitoring / Service Change Proposal Implementation
Audience
Foster carers
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning.
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Care Planning & Placement Team - Adoption Service Clients
Is this activity a consultation or engagement exercise?
Engagement
Description
Evaluation Questionnaire, telephone interview with Social Work
Audience
Adoption Service Clients
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Care Planning & Placement Team - Adoption and Fostering Panel
Is this activity a consultation or engagement exercise?
Engagement
Description
Evaluation Questionnaire/Group work
Audience
Adoption and fostering panel
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Intermediate Care Service - User satisfaction survey
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire
Audience
All service users of intermediate care services
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning.
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Alcohol and Drugs Service -Service user evaluation
Is this activity a consultation or engagement exercise?
Engagement
Description
Questionnaires, focus groups, interviews
Audience
Service Users ADRS
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning.
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Alcohol and Drug Service - Quality Principles
Is this activity a consultation or engagement exercise?
Engagement
Description
Questionnaires and focus groups, sometimes 1:1 meetings
Audience
Service users and/or staff from commissioned services/internal ADRS staff
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning.
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Mental Health Team - Service user feedback/ evaluation
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire
Audience
All clients on exit of MH service
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Allander - Service User Feedback/evaluation
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire
Audience
Allander service users
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: Jan 2025.
End Date: February 2025
Title: Allander – Staff Survey
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire
Audience
Staff who work in Adult Day Services within the HSCP – Allander, Outlook, Outreach and Local Coordination services.
How this engagement will be used to inform planning and service delivery
Results with be studied and a plan drawn up to address areas where improvement is required. Plan will be reviewed quarterly.
Planned Start Date: March 2024.
End Date: 30 April 2024
Title: Allander – Leadership Survey
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire
Audience
Officers, Assistants and LACs
How this engagement will be used to inform planning and service delivery
Results with be studied and a plan drawn up to address areas where improvement is required. Plan will be reviewed quarterly.
Planned Start Date: 30 June 2024.
End Date: 30 June 2024
Title: LD Services - Service user feedback/evaluation
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire
Audience
All service users of LD services
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning.
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Accommodation with Support Service User 6 Monthly Reviews
Is this activity a consultation or engagement exercise?
Consultation
Description
Group discussions with family and Social Work
Audience
Accommodation with Support Service Users
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning.
Planned Start Date: 1 April 2024.
End Date: 31 March 2025
Title: Local Area Coordination (Autism and Learning Disability, Adult Day Services)
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire (online and paper format)
Audience
Service users of LAC service, their parents and carers and tutors of groups supported by LACs)
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Outreach
Is this activity a consultation or engagement exercise?
Consultation
Description
Questionnaire (online and paper format)
Audience
Service users of Outreach service, their parents and carers and Outreach Staff)
How this engagement will be used to inform planning and service delivery
Consultation to contribute to evaluation of service quality and performance improvement planning
Planned Start Date: 1 April 2024
End Date: 31 March 2025
Title: Care of Gardens
Is this activity a consultation or engagement exercise?
To be confirmed
Description
To be confirmed
Audience
Users of the Care of Gardens scheme and general public
How this engagement will be used to inform planning and service delivery
Will inform future delivery model of the Care of Gardens scheme
Planned Start Date: 1 April 2024
End Date: 1 June 2024
Land Planning and Development
Land Planning and Development
Title: Updated Historic Environment Planning Guidance
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation on draft updates to the Historic Environment Planning Guidance which supports LDP2, which will also subsume the existing separate planning guidance on Archaeology.
Audience
Local residents, businesses and other relevant stakeholders
How this engagement will be used to inform planning and service delivery
The consultation will inform the final content of the guidance which in turn will be used as a material consideration in the determination of planning applications.
Planned Start Date: August 2024
End Date: October 2024
Title: Early Engagement to inform a new Economic Development Strategy
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation to seek opinions on the future direction of Economic Development Policy for the area.
Audience
Businesses, local residents, community groups and other relevant stakeholders
How this engagement will be used to inform planning and service delivery
The consultation will inform the key priorities and actions to be taken forward in the preparation of the next Economic Development Strategy and the Council’s activities in terms of delivering Local Outcome 1.
Planned Start Date: January 2025
End Date: March 2025
Title: Draft Local Heat and Energy Efficiency Strategy Consultation
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation on the Draft Local Heat and Energy Efficiency Strategy
Audience
Residents, businesses, housing association, landlords and other relevant stakeholders.
How this engagement will be used to inform planning and service delivery
To establish a coordinated approach to heat decarbonisation and the achievement of fuel poverty targets
Planned Start Date: October 2024
End Date: November 2024
Title: Draft Climate Action Plan Consultation
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation on the Draft Climate Action Plan
Audience
Residents, businesses, young people and those who influence them and other relevant stakeholders
How this engagement will be used to inform planning and service delivery
To establish a coordinated approach to decarbonisation and climate resilience
Planned Start Date: January 2025
End Date: March 2025
Title: Open Space Audit Focused Consultation
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation on draft Open Space Audit
Audience
Limited consultation with key groups on the outcome of the Open Space Audit, before inclusion in draft Greenspace Strategy
How this engagement will be used to inform planning and service delivery
Outcome to be included in Greenspace Strategy
Planned Start Date: Autumn 2024
End Date: Autumn 2024
Title: Play Sufficiency Assessment Focused Consultation
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation on Play Sufficiency Assessment draft outcomes
Audience
Limited consultation with key groups on the outcome of the Play Sufficiency Assessment, before inclusion in draft Greenspace Strategy
How this engagement will be used to inform planning and service delivery
Outcome to be included in Greenspace Strategy
Planned Start Date: Autumn 2024
End Date: Autumn 2024
Title:- Draft Allocations Policy Consultation
Is this activity a consultation or engagement exercise?
Consultation and Engagement
Description
Stakeholder Engagement Workshops followed by Consultation on changes to the Allocations Policy
Audience
Council tenants, applicants, Registered Tenant Organisations and any other
How this engagement will be used to inform planning and service delivery
To ensure information and access to Council homes is fair and consistently applied across EDC and in partnership with partner Registered Social Landlords (RSLs
Planned Start Date: June 2024
End Date: April 2025
Title: Draft Allotment Regulations and Allotment Allocation Matrix
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation on proposed Allotment Regulations and method for allocating allotments to those on the waiting list
Audience
Consultation with existing allotment holders and those on the allotment waiting list
How this engagement will be used to inform planning and service delivery
Responses will inform the finalisation of the Regulations and allocations method
Planned Start Date: July 2024
End Date: August 2024
Title: Campsie Memorial Hall Refurbishment
Is this activity a consultation or engagement exercise?
Consultation
Description
External stakeholders, key hall users, and internal Council stakeholders are expected to be consulted and encouraged to engage in the refreshment of the project design and development.
Audience
Campsie Memorial Hall Trust, Key Hall user groups/ services, potential external and internal services and stakeholders who have advised / confirmed their interest in the project previously.
How this engagement will be used to inform planning and service delivery
Work with a more focused audience is expected to inform the detailed design development and help to meet required delivery timescales needed to meet external funding deadlines and criteria for the project.
Planned Start Date: June 2024
End Date: October 2025
Title: Lennoxtown Main Street Improvement Project
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation on the design of the Lennoxtown Main Street Improvement Project with a particular focus on materials, public art, and landscape design. Online, offline and in person consultation will be delivered over a two-week period.
Audience
People who live in, work in or visit Lennoxtown.
How this engagement will be used to inform planning and service delivery
Will be used to inform project design and support delivery as these are aspects of the project where there has been limited to no consultation to date.
Planned Start Date: June 2024
End Date: June 2024
Title: Events Research Project
Is this activity a consultation or engagement exercise?
Engagement
Description
Research into customer experience at the Kirkintilloch Canal Festival along with an investigation into how successfully events are delivered across East Dunbartonshire.
Audience
Kirkintilloch Canal Festival attendees and organisers of East Dunbartonshire based events
How this engagement will be used to inform planning and service delivery
The aim of this engagement is to gather evidence on the impact of events within East Dunbartonshire to help the Council decide on how events can be best supported in the future.
Planned Start Date: August 2024
End Date: September 2024
Title: Milngavie Umbrella Group
Is this activity a consultation or engagement exercise?
Information sharing
Description
Group made up of representative organisations and Terms of Reference set and agreed by the Groups. EDC Officers facilitate the meetings
Audience
Local community groups and businesses
How this engagement will be used to inform planning and service delivery
Raise awareness of activities happening across a range of key local groups Support consultation work, capacity building and plan setting in partnership. Understand synergy and improve community networks.
Planned Start Date: Ongoing
End Date: Ongoing
Title: City Deal – Bishopbriggs
Is this activity a consultation or engagement exercise?
Information sharing and Consultation
Description
Internal and external stakeholder consultation through meetings, online tools and where possible events and consultation sessions.
Audience
Local residents, businesses, internal and external stakeholders.
How this engagement will be used to inform planning and service delivery
Inform projects elements in City Deal Outline Business Case and others for delivery by other means.
Planned Start Date: Ongoing
End Date: Ongoing
Title: A807 Active Travel projects
Is this activity a consultation or engagement exercise?
Information sharing and Consultation
Description
Internal and external stakeholder consultation through meetings, online tools and where possible events and consultation sessions.
Audience
Local residents, businesses, internal and external stakeholders.
How this engagement will be used to inform planning and service delivery
Information shared on the project phases. Where required further consultation on specific sections of the route, building upon consultation already undertaken to inform outline designs.
Planned Start Date: June 2024
End Date: August 2025
Legal and Regulatory Services
Legal and Regulatory Services
Title: Provider Forums
Description
Rolling engagement with providers across each sector in relation to operational, strategic, and financial matters
Audience
Providers (commissioned services)
How this engagement will be used to inform planning and service delivery
Service design & quality improvement, Oversight /assurance across registered services, Individual / service outcomes, Inform / enhance strategic & financial decision making, Support and strengthen collaborative commissioning approach.
Planned Start Date: Ongoing
End Date: Ongoing
Title: Service User/Carer Engagement
Description
Visiting services to ensure on-going compliance and or improvement required / implement action plans if/where required
Audience
Individuals who receive services, carer’s, families
How this engagement will be used to inform planning and service delivery
Service design & quality improvement, Oversight /assurance across registered services, Individual / service outcomes, Inform / enhance strategic & financial decision making, Support and strengthen collaborative commissioning approach.
Planned Start Date: Ongoing
End Date: Ongoing
Title: Civic Government Licensing
Is this activity a consultation or engagement exercise?
Engagement excercise
Description
Engagement with relevant stakeholders as part of the modernisation of the Council’s civic government licensing conditions, policies, and procedures. As planned changes are brought in there will be consultation with community groups, relevant parts of trade and the wider public.
Audience
Customers, stakeholders (including community groups), public sector partners
How this engagement will be used to inform planning and service delivery
Efficient & effective, value for money regulated service which takes account of the needs of applicants, the Council and the wider public
Planned Start Date:
End Date:
Title: Gambling – Statement of Principles
Is this activity a consultation or engagement exercise?
Consultation
Description
Consultation with relevant stakeholders and community as part of introducing the Licensing Board’s new Statement of Principles
Audience
Licence holders, stake holders (including community groups, religious bodies) public sector partners.
How this engagement will be used to inform planning and service delivery
Ensure those impacted by the Statement of Principles are afforded an opportunity to comment on the Statement which will inform its creation.
Planned Start Date: Autumn 2024
End Date: Start of 2025
Title: Community Benefits
Is this activity a consultation or engagement exercise?
Engagement exercise
Description
Community assets, Community wealth building Sustainability Tie in with LOIP and attempts to capture community wishes or priorities.
Audience
Communities, other public and third sector partners
How this engagement will be used to inform planning and service delivery
Ties into supplier and contract management
Planned Start Date: Winter 2024
End Date: December 2025
Roads and Environment
Roads and Environment
Title: Glazert Water Restoration
Description
Design of improvements along riparian corridor to provide improved flood storage capacity, habitat improvements and increased connectivity.
Audience
Local residents, businesses, internal and external stakeholders.
How this engagement will be used to inform planning and service delivery
Returning river to its natural course will manage river flow and reduce risk of flooding properties downstream, in addition to habitat and amenity improvements.
Planned Start Date: March 2020
End Date: May 2024
Title: River Kelvin Tributaries Restoration
Description
Restore the tributaries to promote biodiversity and active travel and reduce flood risk.
Audience
Local residents, businesses, internal and external stakeholders.
How this engagement will be used to inform planning and service delivery
Reduce flood risk and provide improved flood storage capacity, habitat improvements.
Planned Start Date: April 2022
End Date: March 2025
Title: Canniesburn Toll Signalisation
Description
Internal and external stakeholder engagement through meetings.
Audience
Local residents, businesses, internal and external stakeholders.
How this engagement will be used to inform planning and service delivery
Support LP&D Traffic and Transport Colleagues in the delivery of the appropriate junction and road improvements where applicable to enhance operation and safety and reduce queuing and vehicular delay.
Improvement to junctions/road network affected by development.
Deliver improvements to the A81 Route Corridor to mitigate congestion and improve air quality.
Implement the SCOOT system to improve traffic management.
Planned Start Date: April 2020
End Date: March 2025
Title: Lennoxtown Sustainable Transport Improvements
Description
Information and Consultation Drop In events.
Presentations and awareness raising with regular attendance at community committee meetings and other stakeholder events delivered in partnership with other internal services.
Audience
Widespread public awareness raising throughout the project.
How this engagement will be used to inform planning and service delivery
Support LP&D Traffic and Transport Colleagues in the delivery.
Better health and safer routes for walking and cycling.
Reducing inequalities.
Improving access to jobs, services and leisure will be widened for all – including children, older people, and people with disabilities and people on low incomes.
Creating place that is pleasant and practical for walking and cycling, with better pedestrian and cyclist safety to improve people’s lives in many ways, including feeling connected to the community.
Supporting delivery of sustainable economic growth.
Improving the path network while investing in tourism, active travel and recreational walking and cycling.
Planned Start Date: April 2019
End Date: March 2025
Title: Climate Ready Park – Woodhill & Etive Park
Description
Construction.
Audience
Local residents.
How this engagement will be used to inform planning and service delivery
The Streetscene service will organise planting days, volunteering opportunities and provision of food growing sites which will have ongoing monitoring.
Planned Start Date: June 2023
End Date: June 2025
Title: Engagement with Friends of Group
Description
Regular meeting attendance and project development and creation with the following groups (attendance at all Comm Council groups when requested):
- Whitefield Pond Group, Lennoxtown
- Lennoxtown Project Group, Lennoxtown
- Campsie Community Council
- Milton of Campsie Community Council
- MOC Railway Restoration Project
- Friends of Lenzie Moss
- Waterside Community Council
- Bishopbriggs Community Council
- Milngavie in Bloom
- Balmore Community Council
- Torrance Greenspace Group
- Milngavie Community Council
- Milngavie Development Trust
- King George V Group
- Cairnhill Woods Group
- Mains Estate Residents Group
- Westerton Group
- Friends of Bishopbriggs Park
- Lenzie Community Council.
Audience
Local residents.
How this engagement will be used to inform planning and service delivery
Maintain communication with local communities providing updates on projects and improvement works.
Planned Start Date: April 2023
End Date: March 2024
Title: Play Park Action Plan
Description
Consultation to vote for preferred designs.
Audience
Schools/local residents.
How this engagement will be used to inform planning and service delivery
Consultation will be carried out to choose design for all play park work carried out throughout the year.
Planned Start Date: April 2024
End Date: March 2025
Title: Open Space Management Plans
Description
Consultation with local residents to inform creation of management plans
Audience
Local residents.
How this engagement will be used to inform planning and service delivery
Consultation will take place to identify opportunities and constraints.
Planned Start Date: April 2024
End Date: March 2025
Title: Pavement Parking
Description
Implementing provision or pavement parking ban within Transport (Scotland) Act 2019.
Audience
Authority wide
How this engagement will be used to inform planning and service delivery
Consultation will inform where exemptions will be created
Planned Start Date: April 2024
End Date: March 2025
Title: 20mph
Description
Proposal to make residential areas 20mph
Audience
Authority wide
How this engagement will be used to inform planning and service delivery
Consultation will inform if proposals are for signage or traffic calming
Planned Start Date: April 2024
End Date: March 2025
Title: Implement 3 weekly residual waste collection service.
Description
Provide information to residents on new collection frequency, collections days and address all capacity concerns with larger families and medical waste. Accurately record the impact of the new service delivery in relation to overall tonnage distribution and costs.
Audience
Residents, Contractors and Elected Members
How this engagement will be used to inform planning and service delivery
Working in partnership with Corporate Communication to communicate changes through campaigns and social media platforms. Letters will be distributed to individual householders addressing changes to collection days and new service implementation dates. Technical staff will be visible on routes.
Planned Start Date: June 2024
End Date: December 2024
Title: Introduce garden waste charging permit.
Description
Develop and implement a new charging permit for householder for the collection of garden waste.
Accurately record participation in the scheme and impact of the scheme on recycling rates.
Audience
Residents, Contractors and Elected Members.
How this engagement will be used to inform planning and service delivery
Working in partnership with both Corporate Communications and Business Change teams to communicate the changes and requirements and adopt a new IT solution that will ensure accessibility for householders to obtain a permit. Technical staff will monitor and encourage participation.
Planned Start Date: April 2024
End Date: August 2024
Title: Apply new legislation / regulations on the disposal and treatment of Persistent Organic Pollutants.
Description
New regulations published in October 2023 requiring complete separation and treatment of all Waste Upholstery Domestic items containing Persistent Organic Pollutants.
Audience
Residents, employees and Contractors
How this engagement will be used to inform planning and service delivery
New separation arrangements created at household waste recycling centre and within bulky waste collection scheme. Information provided through signage, briefing notes and website. Tonnage information obtained and feedback gained from other department to monitor impact of change.
Planned Start Date: April 2024
End Date: March 2025