Online Payment: Downtime

Scheduled Downtime

Due to routine maintenance, our Online Payments facility and our automated TouchTone telephone payment service will not be available between 4.30am and 6.30am on the following dates: 

2/3/2018 Update:  Please note - Downtime originally scheduled for Sunday 4 March has now been cancelled by our 3rd Party provider and will no longer take place.


  • Sunday 18 February
  • Sunday 18 March
  • Sunday 15 April
  • Sunday 20 May
  • Sunday 17 June
  • Sunday 15 July
  • Sunday 19 August
  • Sunday 16 September
  • Sunday 21 October
  • Sunday 18 November
  • Sunday 16 December

Note:  On occasions there will also be a requirement for our data centres to perform their own scheduled maintenance, these will take place in the periods above but require an extended maintenance window and these will run between 00:00hrs and 06:30hrs.

We apologise for any inconvenience this may cause.  With the exception of the above dates and times, Online Payments and TouchTone are available 24 hours a day.

If you experience any difficulty making a payment using either of these services at any other time, please email us and provide us with your name, reference number, daytime telephone number and a short description of the problem.