|
Improvement Action |
Description |
Link to LOIP Outcome or Guiding Principle |
Due Date |
Rationale |
|
Increase access and participation to cultural services |
Improving our spaces, developing new programmes and improving on existing ones, to increase access and participation to cultural services and activities |
Our people experience good physical and mental health and well-being with access to a quality built and natural environment in which to lead healthier and more active lifestyles. |
31st March 2024 |
Participation in cultural activity improves individual mental health and wellbeing, community cohesion and inclusion |
|
Digital Strategy |
To deliver a digital strategy that will clearly set out both individual and joint service priorities over the next three years |
Our people are equipped with knowledge and skills for learning, life and work. |
22nd December 2023 |
It is recognised that with the sector moving towards a more digital approach to customer service that EDLC require to review our approach. The expansion/ improvement of EDLCT digital offer must lead to an increase in awareness of all services, and a more cohesive approach across Culture and Leisure. It must provide a more interactive and engaging platform to communicate better with each target audience and customers Policy and procedure must be aligned across EDLC, and training provided for staff. |
|
Central Reservations Facility |
Overall review of the current booking system and explore the option to centralise this important function. |
Our people are equipped with knowledge and skills for learning, life and work. |
28th June 2024 |
To provide central point of contact for all EDLC customers, suppliers, stakeholders and local clubs Deliver a consistent and efficient communication thread to customers To increase bookings and increase revenue across all EDLC services Support leisure, culture, finance, and sports development services Allow busy reception areas to focus on the customer journey Signpost customers to self-service online joining, kiosk use etc. Reduce the duplication across the Service New opportunities to re-train, focus on retention and drive sales. |
|
Allander Leisure Centre Replacement |
Work in partnership with East Dunbartonshire Council to deliver the second phase of the new Allander Leisure Facility which meets the needs of the community and provide additional revenue opportunities for EDLCT |
Our people experience good physical and mental health and wellbeing with access to a quality built and natural environment in which to lead healthier and more active lifestyles. |
October 31st 2023 |
The existing facility was built in 1977 and although it has had some refurbishment over a number of years it is no longer fit for purpose and does not deliver the quality of experience you would expect form a modern Leisure Centre. The new facility will meet all the necessary building and access standards whilst enhancing the customer experience across a range of activities. The revenue position will improve compared with the existing facility both in terms of energy efficiency and sales income. |