If you are unhappy with the decision we have made about your
benefit you can ask us about it.
You will be sent a letter called a decision notice to advise you
of the outcome of your benefit application, this will contain a
summary of the information used to calculate your claim. You must
check the details of this letter and contact us within one month of
the date of the decision notice if you think the information is
incorrect or incomplete.
You can ask us to:
- Provide a more detailed explanation of how your benefit has
been calculated - this is called a Statement of Reasons.
- Look at your claim again - this is called a
Reconsideration.
- Request a formal appeal.
If we cannot revise our decision in your favour we will send the
details of your case to The Tribunals Service which is
independent of the Council and will look at your claim.